CCTV Security Officer – Automotive (Overnight)

**CCTV Security Officer – Automotive (Overnight)** **Location:** Securitas Operation Center (SOC) – Charlotte, NC **Schedule:** 10:00 PM – 6:00 AM (7 days/week coverage) **Position Summary** The Remote Guarding Officer (RGO) – Manheim Dedicated Team is responsible for providing **highly accurate, detail\-oriented remote monitoring and incident response** for Manheim automotive sites. This role is part of a **specialized overnight team** focused exclusively on a single client environment, requiring **strong analytical thinking, multitasking ability, precision, and consistency** in event handling and reporting. Unlike traditional guarding roles, this position does **not require prior security or guarding experience**, but instead emphasizes **attention to detail, data accuracy, and the ability to effectively manage multiple tasks simultaneously while following structured processes without deviation**. **Key Responsibilities** * Monitor live video surveillance and alarm activity across Manheim sites * Review and validate events using established SOPs and decision trees * Accurately document all incidents, observations, and actions in real time * **Simultaneously manage multiple active events, alarms, and system inputs without loss of accuracy** * Perform detailed event analysis to determine appropriate response and escalation * Execute remote deterrence actions (voice\-downs, notifications, dispatch coordination) * Ensure **strict adherence to site\-specific instructions and protocols** * Maintain high levels of **data accuracy, reporting quality, and audit compliance** * Identify patterns, repeat issues, or inconsistencies and escalate appropriately * Collaborate with SOC leadership, Mobile Dispatch, and client stakeholders **MINIMUM QUALIFICATIONS AT ENTRY:** Additional qualifications may be specified and receive preference, depending upon the nature of the position. Technical Aptitude: * Computer literate * Ability to type a minimum of 25 words per minute * Demonstrated proficiency in office software applications including Word, Excel, and Outlook Communication Skills: * Must be able to communicate effectively in English(speak, read, and write) * Must possess excellent verbal and written skills, including good grammar * Clear, professional, and pleasant speaking voice and courteous telephone manner * Ability to listen to calls and respond verbally while documenting in writing simultaneously * Ability to deal with foreign accents and irate callers Customer Service Skills: * Strong customer service and results orientation * Ability to interact effectively with both company and client representatives across all levels * Ability to remain calm and focused during emergency situations while making decisions in a fast\-paced environment * Previous call center experience is a plus **Education/Experience:** High School Diploma or GED required. Military, and/or law enforcement, and/or security background preferred with one to t