Customer Service Representative - Remote - Must Live in Indiana

**Job description** ***You must reside in Indiana, to apply for this position. This is a remote (work from home) position.*** **Shifts Available:** **Monday \- Friday (7am\-3pm EST/8am\-4pm CST)** * ***Work\-at\-Home Technical Requirements: You Must have the equipment below to perform this job. We do not supply the equipment.*** **Computer \& Accessories \- (**We **cannot** use Chromebooks, MacBook or Apple computers) * You must have either a PC tower or a Laptop computer. Windows 10 Based. Minimum CPU 2\.0 and a minimum of 8 GB available RAM * ***All equipment must be hardwired*** * USB Keyboard and Mouse * Noise\-canceling USB headset that is **not** Bluetooth * Jabra BIZ 1500, Logitech h390 or Sennheiser SC60 recommended headset * Ethernet cable long enough to connect directly from your work location to your Internet router location **Home Internet\_** * Stable Cable, DSL, or Fiber ISP internet connection with a minimum 25 Mbps download * Wired Ethernet between modem and PC without the use of an adapter: Wi\-Fi / wireless is not supported. **Summary of Job:** Responsible for supporting our client’s customers through inbound/outbound phone calls, email, chat, and other communication channels as required. Agents will be scheduled accordingly, with the expectations of exceeding/meeting in all areas of quality and performance. Agents will be required to exceed/meet key performance metrics and client service level agreements (SLAs). **Essential Job Functions** * Ability to meet and maintain set standards for calls answered per hour, average talk time, and average after\-call work time. * Ability to meet and maintain quality standards through call quality monitoring, work error rates, soft skills, and telephone etiquette. * Effectively communicates through both written and verbal context. * Delivers an exceptional customer experience across all client brands. * Resolves customer’s product or service situations, utilizing available tools/resources, processes, and soft skills. * Strives for first\-call resolution. * Ability to multi\-task and efficiently support the needs of each customer interaction. * Works well independently, as well as cohesively with a team to reach desired departmental goals and expectations. * Displays strong problem\-solving skills, with the ability to determine when necessary to escalate a call for proper resolution. * Ability to complete assigned and self\-directed work in a timely and efficient manner. * Keeps customer and company information confidential. As a Work\-at\-Home (WAH) employee, you will have additional responsibilities concerning your home environment and the requirements regarding the capabilities of your computer. You must have a quiet workspace with a door, free from any distractions. **Competencies** * **Building Customer Loyalty \-** Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty. * **Contributing