Customer Solutions Agent

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.Position SummaryThe GEO Teammate supports eBay customers by helping them with questions, issues, and escalations across all areas (Buy, Sell, e2M, M2M, Payment). The goal is to provide clear solutions and ensure a positive customer experience. Support is provided through inbound and outbound calls, chat, and email.Key ResponsibilitiesCustomer SupportAssist customers via phone, chat, and email with buying and selling questions or issuesGuide customers through account management and platform processesHelp troubleshoot issues related to tools, policies, programs, and campaignsRisk & Trust SupportHandle account-related concerns such as security, restrictions, suspensions, payment holds, and identity verificationSupport customers with listing issues due to policy or rule violationsAddress buyer-related concerns (e.g., risky behavior, poor experiences)Address seller-related concerns (e.g., high-risk accounts, fraud, appeals)Review customer accounts and listings to provide accurate advice and solutionsCustomer ExperienceFollow up on unresolved issues and ensure proper closureShow empathy and provide a supportive, customer-focused experiencePerformance & ComplianceFollow company policies, processes, and quality standardsMeet performance targets such as handle time, response time, and customer satisfactionQualificationsAt least 1 year of customer service experience (call center, e-commerce, internet, or financial services preferred)Strong customer service mindsetGood verbal and written communication skillsAble to communicate well in both Thai and EnglishAbility to handle difficult conversations and manage conflictsStrong problem-solving skillsAbility to research, analyze, and understand information quicklyDetail-oriented with a process-driven mindsetAble to work in a fast-paced and high-pressure environmentTeam player with a positive attitudeComfortable using the internet and digital toolsProficient in Microsoft OfficeAdditional DetailseBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit ourTalent Privacy Notice, Privacy Center, and AI Hiring Guidelines.Originally posted on Himalayas