Senior Manager – Learning Experience Design

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other.Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce.Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.Position Summary:The Senior Manager - Learning Experience Design provides strategic leadership in AI-enabled instructional design and modern learning approaches to create scalable, learner-centered experiences. This role focuses on how learning is designed, delivered, and experienced. Key focus areas include using AI, digital tools, and evolving methodologies to improve learner engagement, speed to capability, and business impact.This role partners closely with Academy leaders, HR Technology, instructional design teams, and business stakeholders to evolve the learning experience ecosystem and modernize how learning content is developed and consumed. While collaborating with enterprise AI and HR Operations teams where appropriate, this role is specifically focused on the application of AI within learning design, content strategy, and learner experience — not broader enterprise AI product development or ownership of LMS administration.Location:This role is approved for remote work across the United States or out of Ferguson's corporate offices in Newport News, VA, according to company policy.Responsibilities:AI Strategy & Learning ExperienceDevelop and implement a strategy for using AI (including generative and agentic AI) to enhance learning delivery, content design, and effectivenessDrive the shift from traditional “destination learning” to contextual, in-workflow learning experiences (e.g., embedded in CRM, collaboration tools, etc)Define how learning platforms, AI tools, and content are orchestrated to deliver a seamless, intuitive learner experiencePartner with HR Technology / HRIS / HR Ops to ensure systems are connected, scalable, and aligned to deliver an optimized learner experienceEstablish governance for learning tools, content platforms, and AI-enabled solutionsAI-Enabled Learning Design & DeliveryTranslate emerging AI capabilities into practical use cases that improve how learning is created, delivered, and applied on the jobLead the adoption of AI-enabled workflows that improve speed, consistency, and quality of learning outputsEnable teams to effectively use AI in analysis, design, and development of learning experiencesIdentify and scale repeatable approaches that embed learning into day-to-day work and reduce reliance on formal trainingModernization of Learning DesignLead the evolution from traditional instructional design to modern learning experience designEstablish standards for performance-based, learner-centered design and agile developmentDefine how different modalities (in-person, virtual, on-demand, embedded) are used to drive outcomesImprove design quality and throughput through consultation, design thinking, modern templates, tools, and workflowsCoach and upskill teams on how to act as learning partners, driving contemporary and AI-enabled practicesBuild / Buy / Borrow StrategyCreate frameworks for when to build, buy, curate, or outsource learning solutionsAssess vendors and partners for strategic fit, cost, speed, and qualityManage key vendor relationships aligned to learning experience and content strategyMeasurement and Continuous ImprovementDefine success metrics (learner experience, adoption, speed, business application, efficiency)Work with Academy Impact & Insights counterpart to leverage data and stakeholder feedback to continuously improve learning effectivenessProvide clear, executive-ready updates on progress and impactQualifications:7+ years of experience in learning and development, instructional design, digital learning, or related roles.Strong understanding of instructional design, learning experience design, and performance-based learning.Experience applying AI/GenAI to learning (content creation, personalization, workflow integration).Ability to lead cross-functional initiatives and influence across technical and business stakeholders.Working knowledge of LMS/LXP platforms, with focus on optimizing usage vs. administration.Strong communication and ability to translate complex concepts into practical solutions.Strong leadership skills.