Manager, Salesforce

Overview:The Manager of Salesforce Administration & Center of Excellence owns the management, optimization, and governance of our Salesforce platform - an 800+ user environment spanning Salesforce and Marketing Cloud. This role leads a team of 3-4 people and is responsible for maturing the existing Center of Excellence, raising platform governance standards, and ensuring the business gets real value from its Salesforce investment. This is a platform leadership role, not a ticket-response role - the right person brings Salesforce capabilities forward to the business proactively, not just responds to what is asked.Location: RemoteEssential Duties and ResponsibilitiesIncludes the following. Other duties may be assigned.Salesforce Administration & Platform ManagementLeads the Salesforce administration function across Salesforce including user management, security, roles, profiles, permissions, flows, reports, dashboards, and data quality.Manages intake, prioritization, and delivery of platform enhancements, support requests, and operational needs across 800+ users through a structured, consistent process.Oversees system configuration, automation, and ongoing maintenance - keeping the platform stable, secure, and aligned with business processes.Partners with technical teams on integrations, data flows, releases, and system dependencies; maintains strong documentation across configuration, processes, and release changes.Center of ExcellenceMatures the existing Salesforce Center of Excellence - building on what exists and closing gaps in governance, standards, intake, change management, and stakeholder communication.Exercises decision-making authority on platform design and configuration standards, including when to push back on requests that do not meet the bar.Partners with business leaders to evaluate requests, challenge unclear requirements, and ensure solutions address the right problems before configuration begins.Business Partnership & Platform AdvocacyWorks closely with Sales, Operations, and Marketing to deeply understand how each team works - not just what they are asking for today.Proactively brings forward Salesforce features, configurations, and platform capabilities that business teams would benefit from but may not know to ask about; stays current on Salesforce releases and translates what is relevant into business value.Challenges requirements constructively, facilitates roadmap and prioritization discussions with a clear point of view, and promotes adoption through training and enablement.Partners with data and MDM owners to ensure Salesforce data quality, hierarchies, and account records stay aligned with enterprise master data standards.Team Leadership Leads, coaches, and develops a team of 3-4 people across Salesforce administration and platform support; sets clear expectations for quality, ownership, responsiveness, and delivery.Builds a culture of accountability, continuous improvement, and strong business partnership.Release, Governance & QualityOwns Salesforce release planning and ensures changes are properly tested, documented, communicated, and deployed across both clouds.Maintains strong controls around change management, access management, data integrity, and compliance; monitors platform health, technical debt, and user adoption.Identifies opportunities to simplify processes, reduce manual work, and improve platform performance.Education and ExperienceBachelor’s degree in Information Technology, Business, Computer Science, or a related field; equivalent combination of education and experience will be considered.5+ years of Salesforce administration or Salesforce platform experience, ideally in an enterprise environment.2+ years of people leadership, team lead, or platform ownership experience.Hands-on experience with Salesforce and Marketing Cloud.Salesforce Administrator certification required; Advanced Administrator, Platform App Builder, or Marketing Cloud certifications strongly preferred.Familiarity with Master Data Management concepts preferred; hands-on MDM experience a plus but not required.Core Knowledge and SkillsDeep understanding of Salesforce configuration, security model, flows, reports, dashboards, objects, fields, and automation.Proven ability to translate business needs into practical, scalable Salesforce solutions - and to proactively surface platform capabilities the business has not thought to ask for.Strong communication and influencing skills with both technical and non-technical audiences; able to challenge requirements constructively and guide stakeholders toward better outcomes.Experience building or maturing a Salesforce governance model or Center of Excellence, with sound judgment on when to configure, when to customize, and when to say no.Experience managing Salesforce enhancements, support queues, releases, and stakeholder expectations at enterprise scale.Familiarity with Salesforce DevOps, release management, sandbox strategy, and deployment tooling.Workin