Operations Support Engineer

Are you an engineer who loves building autonomous systems to help your colleagues succeed? We are seeking a software engineer to join our operations team and provide company wide support by expanding on our existing systems and building new ones. **As an operations support engineer working at Oxide, you will:** ----------------------------------------------------------------- * Design data models that underpin internal systems used by Oxide employees every day and unify data from multiple external stores with Oxide internal data. * Build new tools for our go\-to\-market and support teams that enable them to provide top tier service to our customers. * Expand upon our existing Oxide Backend Services to cover all parts of the product lifecycle, from design and manufacturing to fulfillment and warranty. * Collaborate with our contract manufacturing partners to design and build data pipelines to give Oxide a single holistic view of our manufacturing programs. * Develop automated systems to perform tasks and operations that are done manually today. * Write backend and frontend systems in Rust and TypeScript. * Provide world class support to your colleagues across a diverse range of internal services and SaaS solutions. * Operate and build upon access control across the company to ensure teams are safe and secure in their daily tasks. * Monitor and maintain availability of internal services. Participate in the on\-call rotation for critical services. * Collaborate with colleagues in the decision making process for when to build versus buy systems. Organize and orchestrate the rollout and deployment of both internal and SaaS solutions. * Identify areas for improvement in operations at Oxide, and find solutions to improve their resilience, rigor, and efficiency. * Work with every team at Oxide and solve problems across the organization. **You will thrive in this role if you:** ---------------------------------------- * Empathize with others and love building the solutions that make work easy and fun. * Feel a sense of responsibility for the success of your colleagues, and measure that success in their terms. * Have written code in Rust and Typescript. Have previously built automation to improve your colleagues' workflows. * Have experience working directly with the APIs for SalesForce, Zendesk, NetSuite or other data storage SaaS stores. * Love automating yourself out of jobs to have time to help out in different areas. * Are excited about playing with third\-party APIs, writing API clients, and integrating with the systems that Oxide uses. * Have hands\-on experience using LLMs for engineering tasks and developed an understanding of when to rely on them * Believe in fully documenting your ideas and like reading the documentation produced by others. * Are very comfortable at a Unix terminal. * Get excited about a wide range of technical topics and dig really deep into them. * Don’t mind coworkers getting really excited about decades\-old computer fro