Account Manager, US

The OpportunityAs Account Manager, US, you’ll own and grow a portfolio of MedMe’s US customers, starting with independent pharmacies and smaller organizations and expanding into larger, more complex accounts over time.MedMe is actively expanding across the US, launching new products, entering new states, and working with customers who often require more hands-on support as workflows, regulations, and local requirements vary. This role exists to ensure customers are successfully onboarded, supported through change, and positioned to expand their use of MedMe as we grow together.You’ll be responsible for managing customer relationships end to end, with a strong focus on adoption, pilots, and expansion. The work involves leading customers through change as MedMe evolves, coordinating across Product, Customer Success, and Sales to support new capabilities, additional locations, and expanded programs. A core part of the role is understanding how different state requirements, clinical programs, and pharmacy workflows shape adoption, and using that context to embed MedMe into day-to-day operations in ways that create stickiness, reliance, and long-term account growth.This role is ideal for someone who has managed healthcare accounts through periods of change before, is comfortable running pilots and implementation programs, and knows how to drive expansion through new product adoption, additional locations, referrals, and broader organizational rollouts.About MedMe HealthMedMe is an all-in-one pharmacy care management and medical billing platform with a suite of AI assistants designed to help pharmacies grow their clinical revenue. Today, MedMe is trusted by 4,500 pharmacies across North America to run more than 30 types of services, from immunizations and prescribing to medication therapy management (MTM), chronic disease management, and point-of-care testing. With more than 25 million appointments facilitated, MedMe helps pharmacies unlock new clinical revenue while saving time and improving patient care.What You’ll DoYou’ll own a portfolio of US customer accounts and be responsible for driving adoption, expansion, and long-term account growth as MedMe scales across products, states, and customer complexity.Account Ownership & GrowthOwn end-to-end relationships with a portfolio of US customers, serving as the primary point of accountability for adoption, retention, and expansionDrive account growth through new product adoption, additional locations, expanded programs, and broader organizational rolloutsPartner closely with Customer Success and Sales to ensure clean handoffs, aligned expectations, and continuity across the customer lifecycleIdentify expansion opportunities by understanding customer goals, workflows, and operational constraints, not just usage metricsImplementations, Pilots & Change ManagementLead customers through implementations, pilots, and phased rollouts as MedMe launches new capabilities or enters new statesCoordinate with Product, Customer Success, and Operations to define success criteria, timelines, and next steps for pilots and expansion initiativesGuide customers through operational and regulatory change, helping them adopt new workflows in a way that aligns with local requirementsProduct Proximity & Market FeedbackWork closely with Product during new launches and market expansion, bringing real-world customer use cases, state-level nuance, and workflow context into rollout planningShare structured feedback from customers to inform prioritization, rollout approaches, and future product decisionsHelp ensure new capabilities land in ways that are practical, scalable, and aligned with how customers actually operateAbout YouYou bring 4+ years of managing complex mid-market (typically regional) and enterprise (typically national) healthcare accountsYou understand which stakeholders matter at different moments from operational leaders and clinical teams to executive sponsors, and when to engage each to drive adoption, rollout, and expansionYou bring a strong understanding of pharmacy operations at scale, including how large organizations standardize workflows, manage change, and roll out technology across many locationsYou’re comfortable operating in regulated healthcare environments, with practical experience accounting for state-level regulations, compliance requirements, and risk considerations that shape customer behaviorYou’ve driven account expansion from within existing customers, through product adoption, additional locations, or broader organizational rolloutsYou know how to identify where a product becomes embedded into operational workflows, creating stickiness, reliance, and durable account growthYou communicate clearly, navigate complex situations well, and reliably follow throughHow We HireMedMe is committed to a fair and equitable hiring process for all candidates. Our team personally reviews every application to ensure a human-first approach; we do not use AI tools to assess o