Operations IT Technician MSD

The Operations IT Technician supports the deployment, maintenance, and optimization of enterprise and field\-based IT systems. This role provides remote and hands\-on technical support across hardware, networking, cloud platforms, and audio\-visual technologies, while assisting with IT projects and infrastructure initiatives. The technician works collaboratively with internal teams to ensure reliable system performance, supports end users, and helps maintain secure, efficient operations across both office and field environments. Ideal candidates are self\-driven, technically versatile, and capable of managing multiple priorities with minimal supervision. This position will report to the MSD Systems \& Digital Manager. **Detailed Description:** * Collaborate across MSD and PTEN IT to successfully plan, implement, and complete IT projects and initiatives. * Assist in the day\-to\-day management of cloud and on\-prem infrastructures to include Barco, Service Now, Cisco Meraki, AppSpace, Ubiquiti, and Office 365\. * Image computers for both field and in\-office domain use. * Physically handle equipment repairs, cabling, and setup or management of any IT related hardware for field or office use. * Handle security, maintenance, and monitoring of field systems. * Maintain all documented technical configuration and procedures for future access across MSD * Training end users. * Assist after\-hours as requested. * Perform related duties as assigned. **Job Requirements** * Clear and effective communication in documenting problems and implementing solutions including partnering with end users. * Excellent written and verbal communications skills. * Possess logical, organized work skills including the prioritization and timely resolution of multiple tasks involving simultaneous projects and issues. * Proficiency in Microsoft Office Suite. * Maintaining asset logs in company management systems. * Work alongside Operations or Technical Writers to create and maintain field procedures regarding IT equipment. * Build and maintain field wireless communication systems primarily using Ubiquiti hardware. * Program, maintain, and troubleshoot all windows\-based field systems including laptops, tablets and Rig Floor Displays. * Support deployment, maintenance, and troubleshooting of warehouse management hardware including multiple types of Zebra devices and printers and Apple iPad Tablets * Understand data flow throughout the local area network and wide area network systems. * Ability to work under stress, meet multiple deadlines and maintain a calm and professional demeanor when adversity is encountered. * Knowledge of current personal computer hardware components and ability to diagnose and repair them, as appropriate, on site. * Display ability to interact effectively and courteously with all staff, management, and operations personnel. * Requires the physical ability to occasionally lift individual items weighing up to 50 pounds, such as rack mounted servers