Virtual Operations/Sales Assistant

**Overview:** Turner Hat Company has wholesaled wide\-brim hats to retailers across the US for over 35 years. We're a small team of four and you will work directly with the owner. This is a long\-term role, 15–20 hours a week, year\-round, with the possibility to increase based on capability. You'll run the daily administrative operations of the business: orders, invoicing, and customer service and grow into owning processes and improvement projects. This is role requires accuracy, exceptional customer service skills, self\-motivation, and logical thinking. You'll be exposed and trained in all parts of a dynamic, rapidly evolving company. **Responsibilities:** * Process wholesale orders and invoices in QuickBooks Online, converting purchase orders to invoices and sales receipts Send and reconcile customer invoices through our EDI platform * Assist in cold sales outreach via email and phone * Assist in inside sales and marketing activities to existing customers * Issue credits and keep the daily order queue moving through each processing stage * Handle retail customer service in Shopify: returns, exchanges, and email replies * Respond to sales reps' requests for invoices, product lists, and account information * Write and maintain our standard operating procedures (SOPs) * Run one small improvement project each quarter — for example, documenting the returns process, cleaning up the customer database, or building our trade\-show prep checklist **Requirements:** * 1 or more years in operations, administrative, or virtual assistant work, including at least one job or client you held for a year or more * Fluent in English, excellent communication skills on the phone and over email * Proficiency with Excel or Google Sheets * Reliable internet and a quiet home workspace \- * Working hours that overlap with Monday–Friday, 7:30am–4:00pm US Central **Nice to have:** * QuickBooks Online, Shopify, or Helpdesk experience * Experience with a US e\-commerce or wholesale business * Comfortable using tools like ChatGPT or Claude to check your own work for errors **Your first 90 days:** by day 30 you're running the daily order queue; by day 60 you're handling routine calls: a return, an out\-of\-stock, a rep request on your own; by day 90 you're proposing your first improvement project. You'll join our weekly team meeting from day one. Pay: $10\.00 \- $15\.00 per hour Expected hours: No more than 40\.0 per week Benefits: * Flexible schedule Application Question(s): * Can you work hours that overlap with Monday–Friday, 7:30am–4:00pm US Central? * Do you have 1 or more years of operations, administrative, or virtual assistant experience? * What's the longest you've stayed in one job or with one client, and how did your responsibilities grow over that time? Experience: * Office: 1 year (Required) Language: * English (Required) * Spanish (Preferred) Work Location: Remote