Salesforce Comms Cloud Business Architect / UX Lead

About the RoleWe're looking for a hybrid Business Architect and UX Designer with deep Salesforce Communications Cloud (Comms Cloud on Core) experience to lead the design and optimisation of Order Management and Quote-to-Cash user experiences. You'll sit between business process architecture and front-end experience design, making sure order journeys are scalable, intuitive, and performant across complex B2B telecom scenarios — multi-site, MACD, bulk actions, the lot.This is a fully remote contract (B2B). 5+ years relevant experience required.What You'll Be DoingBusiness Architecture (Order Management & QTC)Lead end-to-end Order Management process design across Quote Order Fulfillment Activation BillingDefine and optimise MACD flows (Move, Add, Change, Disconnect)Translate business requirements into scalable OM architecture aligned with Comms Cloud, EPC, and Industries CPQIdentify and eliminate bottlenecks, redundant steps, and legacy-driven complexity in order flowsDrive an OOTB-first design approach — minimise customisation wherever possibleUI/UX Design (Salesforce Experience & Console)Design intuitive user experiences for Sales users (CPQ quoting), Operations users (order decomposition, orchestration), and optionally Customer portals (Experience Cloud)Create wireframes, mockups, interaction flows, Lightning page layouts, and component structuresOptimise for speed, clarity, minimal training effort, and error reduction across complex B2B ordersDesign for high usability on multi-site orders, bulk actions, and data capture/validationComms Cloud & OM Technical DepthWork hands-on with Salesforce Order Management (OM on Core), EPC (Enterprise Product Catalog), and Industries CPQDefine order decomposition logic and fulfillment orchestration flowsCollaborate with integration teams on downstream systems — billing, provisioning, network/CRM systemsStakeholder CollaborationFacilitate workshops with Sales, Operations, Product, and IT teamsTranslate business needs into functional designs and UI/UX artifactsPartner with architects, developers, QA, and product owners throughout the delivery lifecycleWhat We're Looking For5+ years experience in a Business Architect, UX Designer, or Solution Designer role within Salesforce Communications Cloud environmentsStrong working knowledge of Salesforce OM on Core, EPC, and Industries CPQ (or Steelbrick in hybrid setups)Hands-on experience with Salesforce Lightning UX (App Builder, FlexiPages) and UX tools like Figma, Sketch, or Adobe XDDeep understanding of telco B2B processes: multi-site, account hierarchies, contracted pricing, MACD lifecycleAbility to bridge business and technical teams — process modelling (BPMN, journey mapping), fit/gap analysis, target operating model designStrong focus on user-centred design, performance, and simplifying complex enterprise workflowsNice to HaveMulti-country / multi-product telecom environment experienceSalesforce Experience Cloud (customer portals)Salesforce Billing / Revenue CloudLarge-scale telco transformation programme experienceAPI-led architecture and order orchestration/decomposition knowledgeKey Success MetricsReduced order processing timeImproved user adoption and reduced training effortIncreased order accuracy (reduced fallout)Simplified and scalable order flowsOriginally posted on Himalayas