Managing Director, Public Health Services Helplines

Health Resources in Action, Inc. (HRiA) is a non-profit organization working to improve and reimagine public health. We connect, consult, and collaborate to solve complex challenges of access and equity in our health and social systems. Together with our partners, clients, and collaborators, we create actionable solutions so that all people can thrive. In 1957, The Medical Foundation (TMF) was created to primarily fund biomedical research in Massachusetts. Since then, we’ve been on a journey of evolution. We changed our name to Health Resources in Action (HRiA) to reflect our impact in the field of public health. Today, HRiA works with individuals, organizations, and communities to drive a policy and systems change approach to advance health and racial equity. HRiA seeks sustainable solutions for complex problems using an anti-racist approach. We aim to be adaptable and flexible in meeting clients and partners where they are, offering our decades of knowledge and resources to collectively realize our dream of equitable, sustainable health for all. The foundation of this work is centered on our values: Health and racial equity by identifying and addressing the root causes of health inequities, intentionally working to shift narratives and power imbalances and disrupt all systems of oppression. Leading with heart by demonstrating our passionate commitment to our work, continuously challenging ourselves with humility and vulnerability while pursuing and holding ourselves accountable to our mission. Collaboration by intentionally and respectfully leading, partnering, and following to strengthen relationships, uplift different voices and build trust. Innovation by driving toward new strategies, questioning norms, and continuously learning and evolving to support the needs of our clients and communities. HRiA offers exciting, engaging, and challenging employment opportunities for facilitators, trainers, researchers, analysts, policy specialists, grant managers, and more. People come to HRiA because of our commitment to advancing health equity and inspiring work; they stay for our wonderful clients, partners, and dedicated and dynamic staff. With our growing portfolio of high-impact work, person-centered policies, and generous benefits, our team continually invests in making HRiA a great place to work. Our diverse staff of over 270 people hail from 30+ states, with a homebase in Boston’s Chinatown neighborhood. HRiA’s core services include: (1) public health services (PHS), (2) capacity building assistance (CBA), (3) research and evaluation, (4) health and racial equity, and (5) grantmaking for biomedical research and community health initiatives. As part of the PHS cluster, HRiA manages a statewide substance use helpline in Vermont and statewide substance use and problem gambling helplines in Massachusetts and Illinois. The helplines comprise state-specific websites and online portals, as well as a single, centralized contact center that manages calls and chats from residents of all three states, as well as live SMS texting for Illinois. The helplines operate 24/7/365 and connect consumers with comprehensive, accurate, and current information about and referrals to treatment, harm reduction, prevention, and recovery services available in their states. Learn more about HRiA and our helplines below: HRiA: hria.org IL Helpline: HelplineIL.org IL Problem Gambling Helpline: AreYouReallyWinning.com MA Substance Use Helpline: HelplineMA.org MA Problem Gambling Helpline: GamblingHelplineMA.org VT Helplink: www.VTHelplink.org Position Description: We are seeking a seasoned, experienced professional to serve as Managing Director, PHS Helplines leading HRiA’s PHS cluster. This portfolio includes a team of over 50 staff and a $10M+ project portfolio including substance use helplines and problem gambling helplines in Massachusetts and Illinois, and a statewide substance use helpline in Vermont. The ideal candidate is a: Dynamic, visionary leader who can inspire, guide, and support implementation of creative, cost-effective, and innovative programs and solutions. Seasoned and confident manager, with a proven ability to build, mentor, and sustain a strong and collaborative team of diverse professionals while fostering an inclusive and supportive team culture aligned with HRiA’s values. Committed champion of health and racial equity, with a clear and sophisticated understanding of, commitment to, and vision for advancing this work across our team, organization, partners, and communities. Tenacious entrepreneur, with a zest for creating and/or pursuing opportunities to expand or sustain our impact. Clear-eyed, collaborative problem solver who can assess and diagnose challenges and facilitate implementation of thoughtful, creative, and effective solutions with the team, organizational colleagues, and/or partners and clients. The Managing Director will establish and operationalize the overall vision and direction for t