Technical Account Manager - Google CCAI Solutions

TTEC Digital is seeking a Technical Account Manager to serve as the operational and technical leader for a portfolio of clients within their Managed Services practice. The role requires strong cross-functional collaboration and a deep understanding of technical and commercial drivers.Requirements6-8+ years of technical operations management, preferably in CCaaS solutions including cloud services, GCP preferred and AI solutions, preferably with Google Cloud Contact Center AI Platform or DialogflowProven experience in client management and CX technical consultingHands-on experience with CCaaS technologies (NiCE CXone, Genesys, Five9, AWS Connect, Zoom CC, etc.,)Demonstrated ability to lead, mentor, and develop technical support teamsStrong understanding of ITIL processes and best practicesExperience managing commercial aspects of service delivery, including SOWs, invoicing, and resource planningExcellent communication, relationship-building, and problem-solving skillsAbility to work effectively in a remote, global, and cross-functional environmentBenefits401k MatchingRetirement PlanRelocation AssistanceOriginally posted on Himalayas