Help Desk Technician

This is a remote position. **Help Desk Technician** ------------------------ **Company:** HayCo Direct ### **About Us** HayCo Direct has been producing high\-quality alfalfa and grass hay since 1888\. With over a century of experience, we are committed to delivering reliable agricultural products while continuously improving our operations through technology and efficiency. ### **Position Overview** We are seeking a knowledgeable and solutions\-driven **Help Desk Technician** to support our remote workforce. This role is responsible for troubleshooting technical issues, maintaining system functionality, and ensuring employees have the tools they need to perform efficiently. ### **Key Responsibilities** * Provide technical support via phone, email, and chat * Troubleshoot hardware, software, and basic network issues * Assist with system setup, account access, and onboarding of new users * Maintain detailed records of support requests and resolutions * Escalate complex technical issues to appropriate resources * Support ongoing system improvements and basic IT maintenance ### **Benefits** ### **Salary \& Benefits** * **$20 – $26/hr** (based on experience) * Remote work flexibility * Paid training and certification support * Career growth opportunities within IT * Performance\-based incentives * Stable and supportive work environment ### **Why Join HayCo Direct?** Join a company with a strong legacy and forward\-thinking approach. At HayCo Direct, you’ll have the opportunity to grow your IT career while supporting essential operations in a stable and respected industry. ### **Equal Opportunity Employer** HayCo Direct is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace.