Senior New Patient Coordinator

Join Hire Hangar and work with fast-growing global companies while building a long-term career.Job TitleSenior New Patient CoordinatorLocationRemoteTime ZoneUS Time Zones (EST–PST) – Primary coverage aligned with East Coast hoursRole OverviewWe are seeking a full-time Senior New Patient Coordinator to manage inbound patient inquiries—primarily via SMS—and conduct scheduled phone consultations as needed. This is not a high-volume, script-driven call center role. Instead, you will build trust through thoughtful, consultative conversations, guiding prospective patients toward the appropriate next step in their care journey.This role requires consistent daytime availability and rapid response times when new inquiries are received. While lead flow may vary throughout the day, you are expected to remain attentive and ready to engage promptly. This position is ideal for someone empathetic, highly responsive, detail-oriented, and comfortable discussing health and wellness topics in a professional, patient-centered manner.Key ResponsibilitiesMonitor and respond promptly to inbound SMS inquiries with professionalism and warmthConduct consultative conversations to understand patient goals, treatment history, and concernsSchedule consultations using Calendly or similar scheduling toolsAccurately document patient information and interactions within CRM and EHR systemsExecute timely, personalized follow-ups to support appointment conversionMaintain strict patient confidentiality and ensure accurate record-keepingCollaborate with internal team members to ensure smooth patient onboardingRequired Qualifications3+ years of experience in patient coordination, intake, client services, or a similar consultative roleExcellent written communication skills for SMS-based outreach and strong verbal communication for phone consultationsProven ability to build rapport, demonstrate empathy, and guide conversations with confidenceProficiency with CRM systems, scheduling tools, and managing multiple systems simultaneouslyBasic to intermediate Excel skills (data entry, formatting, simple formulas)Reliable high-speed internet and a professional remote work environmentMust have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.Preferred QualificationsExperience in healthcare, telehealth, wellness, chiropractic, physical therapy, concierge medicine, or related environmentsFamiliarity with Go High Level, DrChrono, or similar CRM/EHR systemsExperience handling SMS-based patient conversion or intake conversationsBackground in healthcare administration or patient onboardingTools & TechnologyGo High Level (CRM)DrChrono (EHR)Calendly or similar scheduling toolsSMS communication platformsGoogle WorkspaceExcelPlease NOTEIt is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.We connect top talent with vetted employers, competitive pay, and real growth opportunities.Originally posted on Himalayas