Implementation Product Manager, Home Lending

About Truv:Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.About the RoleWe are seeking a strategic and execution-oriented Implementation Product Manager, Home Lending to lead customer implementations, third-party integrations, and onboarding initiatives across our mortgage technology ecosystem. This role will sit at the intersection of product, engineering, customer success, operations, and strategic partners to ensure seamless deployments and scalable implementation processes.The ideal candidate has deep experience in mortgage technology, lender workflows, and enterprise implementations, with a strong understanding of LOS/POS ecosystems and third-party integrations.What You’ll Do:Own and optimize the end-to-end customer implementation and onboarding experience for home lending customers.Manage integrations and strategic relationships with third-party mortgage technology platforms including Encompass, Blue Sage, Byte, Vesta, nCino, Blend, Tidelwave, Lodasoft, LenderLogix and other LOS/POS/mortgage ecosystem partnersPartner directly with lenders and enterprise customers to gather business and technical requirementsWork cross-functionally with engineering, customer success, operations, and partnerships teams to ensure successful client deploymentsDrive scalable implementation processes, onboarding playbooks, and integration standardsTranslate customer implementation needs into product enhancements and roadmap prioritiesIdentify opportunities to improve automation, reduce manual effort, and accelerate go-live timelinesManage implementation timelines, dependencies, risks, escalations, and stakeholder communicationCollaborate with Customer Success to improve customer adoption, retention, and expansion outcomesMonitor implementation performance metrics and continuously improve operational efficiencyServe as the internal subject matter expert for mortgage workflows, lender onboarding, and integration ecosystemsQualificationsRequired:4+ years of experience in product management, implementation management, solutions engineering, or enterprise onboarding within fintech or mortgage technologyStrong knowledge of mortgage origination workflows and lender operationsHands-on experience with LOS/POS platforms such as Encompass, nCino, Blue Sage, Byte, or similar systemsExperience managing API-based integrations and technical implementation projectsStrong project management and stakeholder communication skillsAbility to manage multiple customer implementations simultaneously in a fast-paced environmentAnalytical mindset with strong problem-solving and operational execution capabilitiesPreferred:Experience working with verification providers, borrower data platforms, or embedded fintech productsFamiliarity with mortgage compliance and GSE requirementsExperience improving onboarding scalability through automation and process optimizationTechnical familiarity with APIs, SSO, webhooks, and integration architecturesExperience working with enterprise lenders and strategic partnersSuccess Metrics:Net Dollar Retention (NDR) in partnership with Customer SuccessSLA adherence for customer go-live timelinesReduction in implementation and onboarding timeIncreased adoption and usage of integrations and embedded workflowsImproved customer satisfaction and implementation qualityReduced implementation-related escalations and operational overheadWhy Join Us:Opportunity to shape the future of home lending and fintech implementations at scaleWork with leading lenders and mortgage technology platforms across the ecosystemHigh-impact, cross-functional role with visibility across product, engineering, and customer teamsFast-paced environment with strong ownership and career growth opportunitiesCompetitive compensation, benefits, and flexible work environmentOriginally posted on Himalayas