Senior Engineer, Microsoft Dynamics

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. We are seeking a highly experienced Senior Microsoft Dynamics 365 Support Engineer to join our enterprise managed services practice. This critical role focuses on providing advanced production support, incident resolution, and proactive stability improvements for global Microsoft Dynamics 365 Finance & Operations (F&O) implementations.The successful candidate will serve as a Tier-3 escalation resource, owning complex technical investigations and delivering permanent resolutions for high-impact production incidents across large-scale, mission-critical D365 F&O environments.Primary Responsibilities:Lead diagnosis and resolution of critical (P1/P2) production incidents in Dynamics 365 Finance & Operations environmentsPerform in-depth root cause analysis on complex technical issues including performance degradation, batch processing failures, integration errors, data inconsistencies, and custom extension defectsConduct advanced troubleshooting using X++ debugging tools, Trace Parser, SQL Server Profiler, LCS Environment Monitoring, Application Insights, and Azure diagnosticsDevelop, test, and deploy hotfixes and deployable packages to production and sandbox environments via Lifecycle Services (LCS) and Azure DevOpsOptimize system performance through query tuning, index management, batch framework configuration, and application-level improvementsCollaborate with Microsoft Premier Support and Customer Support Services (CSS) on escalated cases, serving as the primary technical point of contactPartner with functional teams, infrastructure engineers, and client IT stakeholders during major incidents and post-incident reviewsAuthor detailed post-mortem reports and implement preventive measures to reduce recurrenceContribute to the development and maintenance of monitoring, alerting, and operational runbooksProvide technical guidance and mentorship to mid-level support engineersParticipate in a structured on-call rotation with premium compensationRequired Qualifications:8+ years of hands-on technical experience with Microsoft Dynamics AX and/or Dynamics 365 Finance & OperationsAdvanced proficiency in X++ development, extensions framework, event handlers, and chain-of-commandExpert-level knowledge of D365 F&O architecture, metadata model, batch framework, data entities, and security configurationStrong command of SQL Server performance tuning and query optimization in Azure SQL environmentsDemonstrated experience resolving complex production incidents in large, multi-company D365 F&O deploymentsProficiency with diagnostic tools: LCS diagnostics, Trace Parser, PerfTimer, X++ profiler, and Azure monitoring servicesSolid understanding of Azure integration services (Logic Apps, Service Bus, Functions, Data Factory)Experience building and deploying solutions using Azure DevOps pipelines and ALM practicesRelevant Microsoft certifications strongly preferred (e.g., MB-500, MB-700, MB-920)Exceptional analytical, problem-solving, and communication skillsAbility to remain calm and methodical under pressure during major incidentsPreferred Experience:Prior role within a Microsoft Partner managed services or enterprise-level support teamBackground supporting global, high-transaction-volume D365 F&O implementationsFamiliarity with ITIL practices and service management frameworksThe compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location. Why AHEAD:Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid ti