Remote Supports Specialist

Description: **About** **SafeinHome:** SafeinHome provides Remote Supports for people with intellectual and developmental disabilities and older adults. Our services combine assistive technology with trained human support available 24 hours a day, 7 days a week. This approach supports people in living more independently while remaining safe in their homes and communities. **SUMMARY:** SafeinHome exists to expand access to reliable, consistent support that enables people to live the lives they choose. Our work supports individuals to maintain stability and continue living in the homes and communities of their choice. Every role at SafeinHome contributes to delivering support that people and families depend on every day. As a Remote Support Specialist, you are the heart of SafeinHome’s core service and essential to the Company mission to dramatically improve our Clients’ independent living. You will provide health and safety remote monitoring for individuals under SafeinHome support using video, text messages, voice communications, various high\-tech sensors (such as wearables, Smart Home sensors, and health care sensors), and SafeinHome’s proprietary software technology. **ESSENTIAL DUTIES AND RESPONSIBILITIES including, but not limited to:** * Provide health and safety remote monitoring and support for adults with a wide range intellectual and developmental disabilities, including adults with Tourette syndrome and other mental health issues, and seniors, who are challenged living independently. * Scheduled Client ‘check\-ins’ with individuals under support for medication compliance, wellness checks, general reminders, and other similar situations. * Provide remote intervention to handle specific situations that range from talking with individuals under Support to dispatching emergency services. * Respond to emergency Client situations. * Record activities and Support Notes, as necessary. * Adheres to and accurately promotes all Company Policies and Procedures to all employees. * When requested, performs and/or manages training of new Remote Support employees. * Provides feedback to management to improve the environment for employees and the service level for Clients under SafeinHome support. * Documents any undesirable Remote Support employee behavior and Client or Support Circle complaints or issues. * Helps keep the Remote Support work area clean and organized. * Maintains a very positive and enthusiastic demeanor with other Remote Support employees, Clients and Support Circle members. * Is viewed by other Remote Support employees as a valuable, knowledgeable and as a highfunctioning Company resource. * Responds quickly and practically to emergencies, crises, or unexpected problems during shifts. * Ensures that Clients and their Support Circle are satisfied and identifies, documents \& reports the issues when they are not satisfied. * Keeps management apprised of issues impacting your/our ability to provide excellent service. * Does NOT