Technical Writer & Process Improvement Specialist

**Job Title:** Technical Writer \& Process Improvement Specialist **Location:** Remote within Canada or the United States. **Preferred Locations:** Vancouver\-area (British Columbia) and Washington state (Greater Seattle / Pacific Northwest) candidates are strongly preferred for occasional in\-person collaboration. We are fully open to exceptional remote candidates across Canada and the U.S. **About i2i Networks** i2i Networks is a veteran\-owned network services integrator specializing in telecommunications infrastructure solutions. We provide comprehensive end\-to\-end services from design and engineering to data collection, safety inspections, and system integration across the United States and Canada. **Role Summary** i2i Networks is seeking a strategic and highly capable **Technical Writer \& Process Improvement Specialist** to join our team. This important role will partner with leadership to refine strategic ideas, develop professional\-grade documentation, and elevate our internal standards, systems, and operational processes from concept through to successful implementation. This is a high\-impact position for someone who goes well beyond traditional writing. You will serve as a trusted partner who brings clarity to complexity, identifies opportunities for improvement, and drives critical documentation and process initiatives to completion with strong ownership. **Key Responsibilities** * Partner with leadership and key stakeholders to review, refine, and strengthen ideas, documentation, and process frameworks. * Support and help advance the creation and finalization of high\-quality technical and operational documentation, including enterprise standards, procedures, SOPs, training materials, and governance documents. * Perform process analysis to identify gaps, inefficiencies, and risks, then recommend practical, scalable improvements. * Support the end\-to\-end delivery of documentation and process improvement projects through review cycles to final approval and adoption. * Support the optimization and effective use of digital collaboration and workflow platforms (SharePoint, Microsoft Power Platform, Quickbase, and similar tools). * Maintain the highest standards of clarity, consistency, and usability across all documentation. * Proactively manage priorities, anticipate challenges, and deliver results with minimal oversight. **Required Skills \& Qualities** * Strong technical writing expertise with a proven ability to develop standards, procedures, SOPs, and complex operational documentation. * Solid process\-thinking skills with the ability to analyze workflows, uncover improvement opportunities, and design more effective solutions. * Collaborative and professional communication style, with the ability to provide thoughtful input and practical recommendations. * Highly proactive, self\-sufficient, and results\-oriented with a strong sense of ownership. * Proficiency working with modern digital workplace tools, including Sh