Revenue Technology Analyst

As a Revenue Technology Analyst, you will own and evolve the CRM and revenue tech stack that powers Riverside's sales, marketing, and customer success teams, making data reliable, workflows intuitive, and insights actionable across the GTM organization.At Riverside Insights, we believe every student has unique strengths waiting to be discovered. That starts with equipping educators with the right tools and information, and it requires that our internal teams operate with clarity and precision. Your work will directly support the people who support educators every day.The Revenue Technology Analyst sits within GTM Operations and is responsible for CRM performance, HubSpot platform management, and the operational analytics that help our sales and customer experience teams serve schools and districts more effectively. This is a high-impact individual contributor role for someone who thrives at the intersection of systems thinking, data quality, and cross-functional collaboration.RequirementsOwn CRM architecture, data quality, and governance to ensure accuracy and trust in system-reported insights across sales and CX teamsRedesign CRM dashboards, data views, and workflows so reps and managers have the right information at every stage of the sales and service processEstablish and track workload metrics for inbound CX support; identify and eliminate avoidable demand through process fixes, documentation improvements, and upstream solutionsOwn HubSpot platform administration including lead routing, email campaign infrastructure, list management, segmentation, and data migrations from other toolsCustomize HubSpot objects (contacts, companies, deals) and implement best practices across Marketing, Sales, and Service hubsPartner with Sales and CX leadership to align CRM workflows with real operating rhythms; implement feedback loops for continuous improvementIdentify and develop an AI opportunity portfolio for GTM Ops, including designing and leading a pilot with clear success metrics and failure criteriaPartner with Product, Engineering, and Data teams to address root causes of support demand and improve downstream CX efficiencyRequirementsMust-Have QualificationsUp to 4 years of experience in revenue operations, CRM administration, or a related GTM systems roleHands-on experience administering HubSpot across Marketing, Sales, and Service hubs, including workflow automation, lead routing, and object customizationStrong operational analytics skills with the ability to measure, analyze, and act on workload and efficiency dataDemonstrated experience improving CRM usability and data quality through redesigned workflows and governance practicesAbility to identify upstream drivers of support or process friction and address them systemically, not just symptomaticallyStrong cross-functional collaboration skills with experience influencing Product, Engineering, or Data partnersAbility to audit inventory workflows to maximize scalability with our systemsBachelor's degree requiredPreferred QualificationsMaster's degree in a relevant fieldExperience managing data migrations from third-party automation or CRM tools into HubSpotFamiliarity with AI tools and automation platforms Understanding of AI agent concepts and practical experience applying AI in GTM or operational contextsPhysical RequirementsRemoteTravel 1-2 times a year for off-site team meetings or conference.May require stationary positions (sitting or standing) for extended periods.The above statements describe the general nature and level of the work performed by people assigned to this work. This list does not cover all possible duties, tasks, or responsibilities. Riverside Insights may amend or change responsibilities to meet the needs of the business and organization as necessary.BenefitsWhy Join Our Team?At Riverside Insights, achieving real results for students and educators is more than talk, it is what we do. As we grow, so will you, offering the chance to expand your skills on an ambitious, solution-focused team. Join us in making great work possible, where your well-being and dedication to making an impact go hand in hand. If you are ready for an ambitious, collaborative environment, Riverside is the place for you.BenefitsMedical, Dental, and Vision plansCompany paid basic life and AD and D insuranceCompany paid long-term disabilityPaid Parental LeaveSupplemental life insurance optionsCompany paid Employee Assistance Program (EAP)Retirement plan with discretionary company matchingFlexible Spending Account (FSA) and Health Savings Account (HSA) optionsPremium subscription to Calm for employee and dependents33 days of company paid time off (PTO, Holidays, Wellness Days)Flexible work arrangementsTuition Reimbursement ProgramCompany orientation and 30, 60, 90 Day OnboardingCompensationA reasonable estimate of the range for this position is between $85,000 and $95,000USD. This compensation range is specific to the United States, and it incorporates many factors incl