Outreach and Admissions Counselor - Higher Education

**Contact Center Admissions Counselor** **You …** * Want to do work that makes a difference in the world. It’s not about punching the clock or phoning it in. * Seek a position that allows you to have a life while making a valuable contribution at work. * Have a “big picture” outlook and appreciate how your work contributes to helping others and changing lives. **We …** * Are a motivated team working remotely across eight states, united by our passion for empowering others to reach their potential. * Operate a busy contact center that gets results for our clients. We need admissions counselors who are dedicated to delivering outstanding customer service to our client educational institutions and their prospective students. * Honor our work by individually “lowering our shields”; we’re vulnerable and transparent with each other, always open to giving and receiving honest feedback. If you are not committed to doing your best work and making a positive impact, you need not apply. **What We’re Looking For** We are seeking a candidate with experience in a contact center environment and/or experience working directly with prospective students in higher education admissions, recruiting, and/or marketing. Requirements * Previous experience in a high\-volume, higher education environment * High\-speed internet with a reliable computer, headset, and preferably multiple displays * A controlled, dedicated, and quiet home working space free from noise and distractions * Advanced skill in using basic computing technology and software, along with an aptitude for learning multiple, complex technology systems * Customer\-focused and adaptable to working with different personality types * Open availability between 9 a.m. ET and 8 p.m. ET, seven days a week, Sunday \- Saturday. Saturday and Sunday shifts are required as needed and will be established during the interview process before a job offer is extended. * Bachelor’s degree or equivalent combination of education and experience * Pet owner, regularly binge true\-crime podcasts, and loves to bake (*okay—these are not real requirements, but if they describe you, you’ll fit right in with our chats in the virtual water cooler on Slack!*) **What You'll Do** An Admissions Counselor at Enrollment Builders becomes an extension of the institution they represent. They advocate for both school and student, seeking the best possible outcome for each. Working as an Admissions Counselor is not just about answering calls, emails, or text messages. The Admissions Counselors at Enrollment Builders are highly educated and specialized professionals dedicated to delivering the most effective level of customer service that is truly life\-altering. Essential Functions The Admissions Counselor serves as a critical point of contact representing our educational partnerships to prospective students. You will follow the approved contact center call strategy, including being responsible for multiple attempts to reach stud