Level 1 Technical Support Specialist - Italian Speaker

Role OverviewWe are looking to incorporate a Technical Support Specialist to strengthen our technical support team. The selected person will be responsible for receiving, analyzing, and managing customer incidents and requests, acting as the first technical contact point and ensuring an excellent experience throughout the resolution process.What You Will DoManage incidents and requests received through ticketing, email, and phone. Perform the initial diagnosis of technical incidents. Resolve directly those incidents or configurations that fall within the scope of first-level support.Why It Might Be a FitCustomer orientation, communication skills, empathy, and resilience will be especially important to thrive in dynamic environments and operational pressure.RequirementsTechnical university degreePrevious experience in technical support, operation, or customer technical support positionsKnowledge of IP telephony and call centersExperience or knowledge of call center and unified communications platformsTicketing and incident management tool managementBasic knowledge of networks and communicationsBenefitsSalary between €25,000 and €30,000 gross per yearProfessional development and training planExposure to top-level technological projectsDynamic environment with real growth opportunitiesFlexible hybrid work modelLaptop and necessary tools for the performance of the positionParticipation in the remunerated guard systemOriginally posted on Himalayas