Business Support Specialist- Salon and Spa space

**Early Career role with lots of growth potential!** Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry with forward\-thinking, powerful management software and vital tools. We’ve built a company based on revolutionary technology, outstanding support, and more importantly, a strong passion to educate salon and spa owners on how to sustain success. Our software is utilized in thousands of salons and spas in over 36 countries, processes billions of dollars in transactions per year and is used by hundreds of thousands of users. **Millennium Systems International is honored to have been named as** a **2025** **NJ Top Workplace** for the fourth consecutive year. In addition to this core honor, MSI also earned two specialty awards: **Top Technology Workplace** and **Top Remote Workplace**, underscoring the company’s culture of innovation and flexibility. **If you love interacting with all types of people, enjoy trying to solve problems, and have a knack for engaging with customers then you will be perfect for our clients!** We are looking to add experienced, energized, and enthusiastic new team members who like the challenge of working in a fast\-paced environment. Formal training is provided for this remote full\-time, hourly nonexempt position. **This role offers an excellent career growth path. New Grads Welcome!** ***Required hours:*** **M\-F 11:30AM to 8:15PM EST and Sat 9:00AM\-5:45PM EST, one day off during the week and Sundays off, 40 hours a week working 5 days.** **Salary range is 39\-40K.** **What skills do I need?*** Passion for technology and helping people * Strong verbal and written communication skills * Excellent communication skills with the ability to build quick rapport * A people person. Must be able to control a conversation and be personable * Enjoy working directly with customers in a fast\-paced environment * Logical, analytical, and problem\-solving skills * Ability to learn new software/ hardware and adapt to changes in technology * A self\-starter that can work independently and as a team member * Ability to multi\-task * Has great time management skills * Beauty Industry Knowledge a plus **What will I be doing?** The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions. Support and training are provided to clients via phone, email, and live chat. We embrace active listening skills to understand and advocate for our customer’s needs. You will document the issue in Salesforce and offering a resolution, so our clients are successful. You will stay up to date on Meevo product knowledge and internal business processes. You must be able to understand and build technical knowledge of Meevo’s products, integrations