IT Specialist

We're looking for an IT Specialist to own the Android tablet environment and provide hands-on technical support for a fast-moving technology company. When a team member's device or system goes down, this role is the first line of defense. Speed, accountability, and clear communication are non-negotiable.You will handle day-to-day IT support, manage the company's Android device fleet, and work cross-functionally with IT, engineering, and operations to keep systems running reliably at scale. If you bring a no-task-too-small ownership mentality, respond fast when it matters, and take pride in keeping people productive, this role is a strong fit.Why You'll Want to JoinYou will be paid in USD (bi-monthly: every 15th and 30th)Paid Time Off in accordance with company policyObservance of Holidays per company guidelines100% remote setup so you can work wherever you're most productiveThis role requires availability on Eastern Standard Time with a rotational weekend scheduleDirect ownership over IT support and device operations with real impact on team productivityClose collaboration with IT leadership, engineering, and operations from day oneWhat You'll Work OnGeneral IT SupportServe as the primary IT support resource for internal staff and field teamsHandle help desk requests including account access, software troubleshooting, connectivity issues, and hardware supportTriage and resolve IT tickets promptly, escalating to engineering when issues require deeper technical investigationMaintain clear documentation of recurring issues and resolutions to reduce repeat requestsOnboard new team members from an IT perspective including account setup, device provisioning, and access managementAndroid Device Management and ProvisioningManage and maintain the Android tablet fleet across the full lifecycle from acquisition through deployment and retirementConfigure and enroll Android devices into device management platforms before deploymentEnable security settings, device policies, and functionality updates across the fleetTrack device inventory and lifecycle status and ensure every device is properly configured before reaching a team memberEstablish and manage a structured release process for device configuration updatesDevice Support and TroubleshootingTroubleshoot and resolve device issues quickly with a target resolution time under 30 minutes for critical issuesDocument troubleshooting procedures and processes clearly enough for others to followSupport the transition of Tier 1 support responsibilities to other team members as the function scalesSystems Improvement and DocumentationIdentify opportunities to improve Android device reliability, performance, and usability across the fleetSupport rollout of new capabilities and updates with minimal disruption to the teamMaintain and improve runbooks for triaging and troubleshooting as the company growsKeep documentation current, organized, and accessible so the support process scales without knowledge bottlenecksWhat You BringHands-on experience managing Android devices in an enterprise or large-scale deployment environmentSolid general IT support background including help desk, troubleshooting, and user-facing supportStrong troubleshooting skills across Android devices, systems, configurations, and connectivityComfort navigating production databases using SQL and running scripts via CLI to investigate issuesAbility to translate complex technical issues clearly for non-technical audiencesFamiliarity with modern support and productivity tooling such as Slack, Linear, HelpScout, or NotionStrong written and verbal communication skills across both technical and non-technical audiencesNo-task-too-small ownership mentality with fast issue resolution and strong follow-throughHighly organized and responsive with the ability to manage multiple open tasks simultaneouslyNice to HaveExperience supporting field teams or distributed workforces in operational environmentsBackground in a regulated or compliance-driven industryExperience managing Android device provisioning and full lifecycle operations at scaleFamiliarity with security frameworks or compliance requirements relevant to enterprise environmentsHow to ApplyPlease include:Your updated resumeA short Loom video (1 to 2 minutes) introducing yourself, describing your IT support and Android device management experience, and walking through how you handled a complex device issue or fleet-wide configuration change end to endOnly candidates who submit a Loom video will be moved to the next step of the hiring process.If you take ownership seriously, move fast when things break, and want to be the person that keeps a growing team running without friction, this role gives you the scope and the trust to do your best work.Application Process OverviewOur comprehensive selection process ensures we find the right fit for both you and our clients:Initial Application - Submit your application and complete our prequalifying questionsVideo Introduction