Information Technology Specialist 0097670

**Description** --------------- **Title: Information Technology Specialist** **Position Number: 0097670** **Hiring Unit: Information Technology** **Location: Kahului, Maui** **Date Posted: June 09, 2026** **Closing Date: July 06, 2026** **Salary:** Salary schedules and placement information **Additional Salary Information: Pay Band B** **Full Time/Part Time: Full Time** **Temporary/Permanent: Permanent** **Funding: General** **Other Conditions:** This is NOT a remote position – the job requires in\-person work. **Duties and Responsibilities:** **(\*\* denotes essential functions):** * **\*\*Network Switching \& Infrastructure Support:** Assist in the provisioning, configuration, and physical deployment of Cisco and Aruba switches across campus facilities; perform routine VLAN assignments, port security configurations, and firmware updates; and maintain physical layer infrastructure, including cabling standards and rack\-mounting equipment in data closets. * **\*\*Unified Communications \& VoIP Management:** Manage day\-to\-day administration of the Mitel VoIP system for the college campus; handle user onboarding (MACDs: Moves, Adds, Changes, Deletes), handset troubleshooting, and softphone configuration; and monitor SIP trunking and voice quality metrics to ensure reliable communication services. * **\*\*Cybersecurity Operations \& Threat Response:** Monitor the Sentinel One console to triage automated endpoint alerts; perform initial investigation of detected threats and assist in endpoint isolation or remediation; utilize FortiAnalyzer to review network logs and investigate suspicious traffic patterns; and support compliance with University IT security policies through regular auditing of network access. * **\*\*Virtualization \& VDI Management:** Manage the daily operations and maintenance of the Nutanix Acropolis Hyper\-Converged Infrastructure (HCI); monitor cluster health and performance; and administer the Citrix VDI system to ensure reliable delivery of virtual desktops and applications to University users. * **\*\*Staff Oversight \& Project Coordination:** Coordinate IT project efforts and provide technical oversight, guidance, and daily work direction to other IT staff, student technicians, and applicable vendors; manage student schedules and assign tasks related to network maintenance or deployment; and review completed work for quality assurance and adherence to University standards. * **\*\*Technical Support \& Consultation:** Provide Tier 2 technical support for complex network and connectivity issues escalated from the IT Help Desk and consult with the primary UHMC IT network engineer and/or the ITS networking department to address issues and implement specialized network configurations. * **\*\*Monitoring, Documentation \& Reporting:** Perform routine health checks on network connectivity using enterprise monitoring tools to ensure high availability for academic and administrative units; maintain and update netwo