Program Operations Contractor

**Discover Your Impact at MLT** At MLT, we’re more than just a workplace; you'll be part of a dynamic team that's setting the standard for what ambitious, forward\-thinking work looks like. We move with purpose, value big ideas, and give our people the runway to lead and make an impact where it counts. **Here, your work directly supports programs that develop the next generation of leaders, helping talented professionals grow, succeed, and make meaningful contributions.** The reasons our people love working at MLT are as unique as they are. Come join us and discover the power of doing work that truly matters. The Program Operations Contractor will serve as a flexible, high\-impact resource supporting program execution, event delivery, and data coordination. This role is critical to ensuring smooth operations, particularly during peak program periods, while maintaining a high\-quality fellow experience. ### **What will you be engaged in day\-to\-day?** * Execute fellow communications across channels (newsletters, announcements, Slack), ensuring timely and accurate updates * Coordinate webinar and event logistics, supporting seamless planning and delivery * Manage shared inbox workflows and ensure timely response coordination * Support coach matching logistics and ongoing program coordination, maintaining accuracy and consistency * Execute and manage program and event surveys end\-to\-end, including deployment, tracking, and reporting * Maintain and support reporting dashboards, ensuring data accuracy and usability * Provide Salesforce support, including data entry, cleanup, and ad hoc data requests * Deliver post\-event analysis and insights to inform continuous improvement * Support execution of key programs, including MBA Seminars, Summer Seminar, and Fall Seminar * Manage registration workflows, approvals, and participant tracking with a high degree of accuracy * Provide onsite or real\-time event support as needed to ensure successful delivery * Ensure operational readiness to manage increased volume during peak periods (May–September), contributing to a seamless and high\-quality participant experience * Perform other duties as assigned. ### **What qualifications would help you succeed in this role?** * Bachelor's degree required. * 2–5 years of experience in program operations, program coordination, event management, project coordination, nonprofit operations, or a related field. * Demonstrated experience managing multiple projects, deadlines, and competing priorities in a fast\-paced environment. * Experience coordinating virtual and/or in\-person events, webinars, trainings, or conferences. * Strong written communication skills with experience drafting and distributing communications to participants, stakeholders, or customers. * Experience working with CRM systems, databases, or data management platforms (Salesforce experience preferred). * Proficiency with Microsoft Office Suite and/or Google Workspace, particularly Excel/Goog