Virtual Practice Assistant – Billing, Insurance & Client Coordination

**Virtual Practice Assistant – Billing, Insurance \& Client Coordination** **Remote \| Part\-Time \| Mental Health Group Practice** We are a growing psychotherapy group practice based in Raleigh, North Carolina, seeking a highly organized, resourceful, and experienced **Virtual Practice Assistant** to help support the administrative side of our practice. The ideal candidate has significant experience working with a **mental health or healthcare practice**, is highly proficient in **SimplePractice**, and is comfortable navigating insurance billing, verification of benefits, claims issues, and other situations that sometimes require persistence and investigative problem\-solving. This is an excellent role for someone who enjoys figuring things out, communicating warmly with clients and clinicians, and helping a busy practice run smoothly. Primary Responsibilities **Insurance \& Billing Support** * Verify insurance benefits and eligibility for prospective and current clients * Enter and maintain accurate insurance information in SimplePractice * Submit and monitor insurance claims * Identify and correct rejected or denied claims * Follow up on unpaid, underpaid, or incorrectly processed claims * Research more complex insurance issues and communicate with insurance companies as needed * Assist with out\-of\-network/courtesy claims and superbills * Help resolve client balances, credits, and insurance\-related billing discrepancies * Maintain organized documentation of billing follow\-up and outstanding issues * Work with major commercial insurance plans, particularly BCBS, Aetna, and Cigna/Evernorth **SimplePractice Administration** * Serve as a knowledgeable resource for SimplePractice workflows and troubleshooting * Help maintain accurate client, insurance, billing, and administrative information * Troubleshoot issues involving claims, benefits, payments, client accounts, and the client portal * Help identify more efficient SimplePractice processes as the practice grows **New Client Inquiry \& Referral Coordination** * Monitor and respond to new client inquiry emails in a warm, professional, and timely manner * Gather basic information needed to help determine which clinician may be a good fit * Become familiar with our clinicians' specialties, availability, insurance participation, and populations served * Coordinate internal referrals and connect prospective clients with appropriate clinicians * Follow up with prospective clients when needed * Help ensure inquiries do not fall through the cracks Additional Opportunities Depending on the candidate's skills and interests, the role may also include: * Helping organize and schedule social media content * Creating or adapting simple social media graphics in Canva * Assisting with newsletters or email marketing * Updating administrative documents, spreadsheets, or practice resources * Helping develop systems and workflows as the practice continues to grow **Social media experience is a pl