XTN-75F2632 | CUSTOMER SOLUTIONS AGENT

The Customer Solutions Agent is responsible for delivering exceptional customer service to Zucora customers across Canada. This role supports customers by responding to inquiries, resolving issues related to product protection plans, and ensuring a positive, efficient, and empathetic customer experience in a fast-paced, remote environment.Health Insurance/HMOEnjoy unlimited MadMax CoffeeDiverse learning & growth opportunitiesAccessible Cloud HR platform (Sprout)Above standard leavesProvide professional, courteous customer service through verbal and written communicationRespond promptly to customer inquiries, service requests, and assistance needsResolve customer concerns using a solutions-focused and empathetic approachMaintain confidentiality and handle sensitive customer information with discretionActively listen to customers, seek clarification when necessary, and provide accurate informationMaintain a working knowledge of Zucora’s protection plans, products, and customer service technologiesExecute assigned daily tasks efficiently while meeting individual performance goalsParticipate in virtual and in-person meetings, training sessions, and team discussionsBalance individual responsibilities with team collaboration and contribute to a positive team environmentProvide and accept constructive feedback while demonstrating professionalism and composureHigh school diploma or equivalentMinimum of one (1) year of customer service experienceStrong verbal and written communication skillsAbility to multitask and work effectively in a fast-paced environmentAbility to follow detailed written and verbal instructionsStrong problem-solving, analytical, and listening skillsComfortable using technology and customer service systemsCustomer service experience in a call center environmentFamiliarity with technical proceduresDemonstrated ability to meet or exceed performance goalsExperience working in a remote or virtual work environmentOriginally posted on Himalayas