Lead Technical Support Specialist

Job Description SummaryLead Technical Support Specialist will be highly technical, customer focused and self-motivated in providing technical support for GE Vernova customers. You will own the technical relationship with customers and be responsible for all activities of the case request from request creation to successful conclusion.Job DescriptionResponsibilities:Provide ongoing technical support and case management daily through phone, email and other forms of communicationInvestigate technical problems, reproduce issues as required, and interface with Product Line groups to drive customer issues to closure, in a timely manner and with a positive outcomeProvide recommendations for repairs, upgrades and part replacementsMaintain accurate records in the quality management, customer relationship management and ERP tools (Salesforce.com, ServiceMax, SAP etc.)Identify training opportunities and assume ownership for self-development and training of othersResponsible for monitoring and reporting on cases escalated through the GA Non-conformance (ACT) processPrepare documentation and maintain knowledge data base of technical tips and technical resolution outcomesMaintain a status record and update critical case report of open issues for support level tier 1 and 2 casesAssume ownership, follow-through and resolution responsibilities for tier 3 and 4 type cases residing with local team or with product line Participate in product line meetings to present, update and drive resolution for openSchedule, lead and prepare customer case summary and metric reports for review with customers on a regular basisRequired Qualifications:Engineering degree or Technologist Diploma and/or related work experienceMinimum 5 years of industry experience and 5 years in related field - Monitoring & Diagnostics. Very good knowledge of the GE Vernova Monitoring and Diagnostics devices.Innovative thinker with the ability to set up equipment and reproduce customer reported issueFlexible to work on-call, after hours support or modified hours of work to support customer specific situationsDesired CharacteristicsExceptional written/verbal communication skillsMust be a quick learner, with the ability to develop strong product knowledge rapidlyAbility to speak a second language is a plusExperience working on complex technical issues with cross-functional teamsSelf-starter with exceptional analytical/problem solving and time management skillsAbility to build consensus of cross-functional teams to achieve a positive outcomeAbility to prioritize and effectively handle multiple assignments while consistently meeting deadlinesResults-oriented problem solver with the ability to work well under pressure with customers and all levels of staffAbility to clearly articulate and prioritize customer issues and solutionsAdditional InformationGE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No - This is a remote positionApplication Deadline: juillet 07, 2026For candidates applying to a U.S. based position, the pay range for this position is between $89 300,00 and $148 700,00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on mai 29, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any t