Microsoft Teams/ Teams Phone CSA(m/f/d)
Concentrix
3d ago
0OtherGermanyhimalayas
Entry-Level-German-Speaking-IT-Support-SpecialistGerman-Speaking-Technical-Support-SpecialistRemote-German-Customer-Support-SpecialistEntry-level
Job Description
We are seeking a skilled and motivated Microsoft Teams Engineer to join our domain. The ideal candidate will be an expert in Microsoft Teams, with a strong understanding of its ecosystem including Exchange Online, SharePoint Online, and Entra ID (formerly Azure AD). This role will focus on the design, deployment, and support of Microsoft Teams solutions, including Teams Phone and PSTN connectivity, with a strong emphasis on hybrid and enterprise-scale environments.RequirementsDesign, implement, and support Microsoft Teams solutions across the organisation.Lead and support Teams Phone rollouts, including Direct Routing, Operator Connect, and Calling Plans.Integrate Teams with Exchange Online, SharePoint Online, and Entra ID to ensure seamless collaboration and identity management.Manage and troubleshoot Teams-related issues, including voice, video, meetings, and chat.Support and maintain hybrid deployments involving on-premises and cloud-based Teams infrastructure.Provide guidance on Skype for Business Server coexistence and migration strategies.Collaborate with cross-functional teams to ensure Teams solutions align with business needs and security policies.Document configurations, procedures, and best practices.Consult with customers to understand their business needs and technical challenges related to Microsoft Teams and its ecosystem.Deliver workshops and training sessions to educate customers on Microsoft Teams capabilities and best practices.Act as a trusted advisor to customers, providing strategic guidance and recommendations to optimize their use of Microsoft Teams and related Microsoft 365 services.Originally posted on Himalayas
