Service Desk Level II Analyst

Join DYOPATH as a Service Desk Level 2 AnalystAre you the go-to problem solver when tech issues get complicated? Do you enjoy digging deeper, mentoring others, and delivering high-quality solutions?DYOPATH is looking for a Service Desk Level 2 Analyst who thrives on resolving complex technical challenges, supporting team growth, and ensuring an exceptional user experience.Why You’ll Love Working HerePurpose with Passion – Our L.O.V.E. philosophy—Living Our Values Every Day—makes your work meaningful.Grow & Thrive – We invest in your certifications, skills, and long-term career development.Award-Winning Culture – We’re known for delivering top-tier IT service—and that excellence starts internally.Collaborative & Supportive Team – Work with smart, driven teammates who celebrate wins together.Role OverviewLocation: RemoteSchedule: 1st Shift (8a-5p CST); Monday through Friday Pay Rate: $24Your Mission as a Service Desk Level 2 AnalystProvide advanced technical support for escalated issues across desktops, laptops, printers, mobile devices, software, and networksTroubleshoot and resolve complex incidents, escalating to specialized teams when necessaryIdentify root causes of recurring issues and partner with IT teams to implement solutionsMentor and support Level 1 analysts, helping improve troubleshooting and customer service skillsEnsure timely, accurate resolution of tickets while maintaining a high standard of customer satisfactionConduct follow-ups with users to confirm issues are fully resolvedContinuously expand your technical expertise through certifications and hands-on learningContribute to special projects and initiatives to improve service deliveryWhat You Bring to the TeamEducation & CertificationsAssociate or bachelor’s degree in computer science or a related field preferredPreferred certifications (or working toward):HDI Support Center Analyst (HDI-SCA)ITIL FoundationMicrosoft 365 Certified: FundamentalsMicrosoft 365 Certified: Endpoint Administrator AssociateExperience & Skills2–4 years of technical support experience, with at least 1 year in a service desk environmentStrong customer service skills with the ability to translate technical issues into simple termsAdvanced proficiency with:Windows operating systemsMicrosoft OfficeNetwork troubleshootingExperience with remote support tools and technologiesFamiliarity with ITIL or similar service management frameworksStrong analytical and problem-solving abilitiesAbility to manage multiple priorities and work both independently and collaborativelyWhy This Role RocksBe the escalation expert solving complex technical challengesPlay a key role in improving team performance through mentoringMake a direct impact on user productivity and experienceGain exposure to advanced troubleshooting and cross-functional collaborationReady to Elevate Your IT Career?If you’re passionate about solving advanced technical problems, mentoring others, and making a real impact, DYOPATH wants you on the team. Apply today to become our next Service Desk Level 2 Analyst!Equal Opportunity EmployerDYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.Originally posted on Himalayas