Technical Support Engineer

Technical Support EngineerJob Title: Technical Support Engineer Location: Remote, UAE Job Type: Full-Time Experience Required: 2 to 5 years Eligibility: Male/Female both can applyRole DescriptionWe are seeking a Technical Support Engineer to provide high-quality technical assistance for software platforms, internal systems, and user-facing technology issues. This role focuses on troubleshooting, issue diagnosis, escalation coordination, customer or user support, and maintaining strong service responsiveness. You will work with product, engineering, and operations teams to resolve problems efficiently and improve the overall support experience. This role is ideal for someone who is technically capable, service-oriented, and comfortable handling a mix of functional and technical support scenarios.Key ResponsibilitiesInvestigate and resolve technical issues raised by users or clientsTroubleshoot application behavior and configuration problemsEscalate complex issues to engineering teams when neededMaintain support cases, notes, and resolution recordsImprove support workflows and knowledge documentationCommunicate clearly with technical and non-technical usersSupport release validation and issue follow-upRequired SkillsTechnical supportTroubleshootingCommunicationTicket handlingDocumentationService mindsetProblem solvingCoordinationOriginally posted on Himalayas