Senior Manager, Customer Success Management - Enterprise/EMEA

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.The role, in a nutshell:The Manager of Customer Success Management (CSM) will report to the Director of Customer Success, working collaboratively to achieve company goals and advance customer success initiatives across the Enterprise segments.As a leader within the Customer Success organization, this role will partner closely with cross-functional teams to support and scale the CSM function. The ideal candidate brings strong people management skills, experience operating in high-volume, scaled customer environments, and a focus on driving efficient, data-informed customer engagement, retention, and growth strategies.What you’ll do:Leadership and People Management:Build, lead, and mentor a team of CSMs supporting Enterprise customersFoster a collaborative, high-performance, and customer-centric cultureProvide coaching, performance management, and career development supportDrive accountability through clear goals, metrics, and regular feedbackSegment Strategy and Execution:Partner with Customer Success and cross-functional leaders to define segment-specific strategiesExecute programs tailored to Enterprise customer needsDesign and operationalize engagement modelsEnsure consistency in customer journeys while adapting for segment nuancesCustomer Management:Maintain visibility into adoption, health scores, and engagement metrics across the portfolioGuide the team in identifying churn risks and expansion opportunitiesDrive proactive outreach and intervention based on data insightsSupport account reviews and leverage segment-level insights to improve outcomesClient Engagement and Advocacy:Ensure strong stakeholder relationships across Enterprise accountsDeliver consistent value through interactionsCapture and synthesize customer feedback to inform internal teamsAct as the voice of the customer to influence product and go-to-market strategyRetention and Growth:Collaborate with Sales, Product, and Marketing to drive adoption and expansionSupport renewal strategies and improve retention outcomes across segmentsLeverage data to contribute to accurate forecasting and pipeline visibilityIdentify and scale growth opportunities within the Enterprise baseOperational Excellence:Implement and refine processes that enable scale and efficiencyImprove team productivity through tooling, automation, and best practicesStandardize workflows and reporting for consistency and visibilityMonitor industry trends and evolve engagement strategies accordinglyWhat we're looking for:4+ years of experience in Customer Success, Account Management, or related fieldsPrior people management experience with a track record of developing high-performing teamsExperience supporting Enterprise or high-ARR customer segmentsExperience with high-touch customer success modelsBackground in Cybersecurity, DevOps, or a related technical domain preferredStrong operational mindset with experience building or optimizing processesProven ability to drive retention and growth in a metrics-driven environmentExcellent communication and interpersonal skills across diverse audiencesBachelor’s degree in a relevant field; advanced degree preferredCompensation: up to $200,000 base salary + bonus (depending on experience)A few of the benefits we offer:Equity/stock optionsUnlimited PTORemote work with flexible coworking and team meetup opportunitiesHome office and internet stipend100% health/dental/vision insurance coverage for you and your familyIf your experience is close but doesn’t fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring “Guardians'' with unique backgrounds, perspectives, and experiences.Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with