French Bilingual Product Quality Assurance Agent (Remote - Michigan)

About the Role: ***Location: Remote*** ***–*** ***Michigan residents*** Are you fluent in French and have a good ear for understanding Québécois French? If you're looking for a work\-from\-home position where you can use your language and computer skills, this could be a great opportunity for you! ***What to Expect*** As a remote, French Bilingual Product Quality Assurance Agent at Morley, you'll be in contact with our dealership partners, documenting information while providing excellent customer service in French and English. You'll help our client maintain strong relationships by helping them resolve issues in a timely manner. No automotive experience required! ***Why Apply**** Work from home while having regular connection with your teammates * No weekends * Paid training * Equipment provided * Benefits available * Professional development and growth opportunities ***What You'll Do**** Receive calls from French\-speaking dealers * Gather and document information in English * Effectively and efficiently deliver resolutions in French using defined processes and applications * Meet quality and productivity targets by: + Having a good understanding of project operations and workflow processes + Delivering services that meet those goals * Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude ***Questions Before You Apply?*** Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com* *Chat hours:* *M\-F 8 a.m. \- 5 p.m. Eastern / 7 a.m. \- 4 p.m. Central / 6 a.m. \- 3 p.m. Mountain / 5 a.m. \- 2 p.m. Pacific time \|* *Closed on some holidays* * *TA will respond to a**fter\-hours questions the next business day* Skills for Success: ***Required Skills**** Strong computer navigation and typing skills * Extensive customer service skills (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) * A positive, self\-starter attitude with a solid work ethic and meticulous attention to detail * Excellent interpersonal and listening skills ***Eligibility Requirements**** **Fluent in speaking, reading and writing French and understanding the Québécois French dialect (you'll take a French fluency test)** * Proven success in a relevant / related position for one or more year * One or more years of customer service experience * High school diploma or equivalent * Able to work shifts within the center's hours of operation: + Monday \- Friday (no weekends!) + 9 a.m. \- 7 p.m. Eastern time * Must be able to stick to the schedule reliably, as some queues are time sensitive * Call center experience ***Nice to Have**** Associate degree ***Remote Work Requirements**** Michigan resident * Secluded and distraction\-free work environment * *Required internet setup:* + High\-speed internet delivered through a wired prov