Member Solutions Specialist

**Team One Credit Union is seeking a full\-time Member Solutions Specialist.** This full\-time position operates in a primarily hybrid\-remote capacity after a period of in person training, with minimum once monthly onsite reporting to the closest local branch office. **Key Responsibilities:** * Demonstrate ability to explain dividend and interest rate concepts for deposit and loan products. * Assisting members with banking needs via remote channels such as telephone, live chat, and Interactive Teller Machines * Possess basic knowledge of lending products and underwriting principles, promoting Credit Union products and services via member education \& referrals. * Exhibit good understanding of IRAs and deferred compensation. * Effectively determine members’ financial needs, being proactive in recognizing and acting upon sales opportunities. * Contribute to departmental compliance, ensuring consistency and accuracy by adhering to policies and procedures. * Approve checking accounts and check cards when appropriate. * Provide enhanced member technical support and device troubleshooting for member facing electronic services, including mobile and desktop platform support. **Preferred Qualifications and Experience:** * Credit Union/Banking background (preferred) * Familiarity with CU/Banking core platform software and DocuSign systems (preferred) * Work history which demonstrates knowledge of multiple Credit Union/Banking departments * Proven record of being self\-driven and successful while working independently * Ability to multi\-task and quickly move from one assignment to another * Willingness to work Monday – Friday and be included in Saturday shift rotation * Capacity to display patience with technology\-challenged members and staff * Impeccable member service * Display professionalism while being friendly and approachable **Starting wage will be dependent upon multiple factors including skills and experience**. **Who We Are:** Team One Credit union is more than a workplace – we are a community united by our mission: ***Partnering with our members along their journey toward financial well\-being by cultivating lifelong relationships.*** Team One Credit Union is dedicated to providing innovative solutions and personalized support, in pursuit of our vision: ***Empowering financial dreams anywhere – for ALL.*** Our core values guide us in everything we do – shaping our culture and driving our commitment to excellence. ***We are collaborative, accountable, honest, courageous, transparent, open\-minded, and member\-focused.*** **Why Join Our Team:** * Competitive salary and benefits package. * Opportunity to make a significant impact on the growth and success of the institution. * Collaborative and inclusive work environment. Team One Credit Union is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.