Airbnb Operations Manager (LATAM)

About the Role:Our client is seeking an experienced Airbnb Operations Manager to oversee the day-to-day operations of a 15-unit Airbnb portfolio in Detroit, USA. This is a remote role focused on guest communication, pricing optimization, calendar management, and delivering a high level of customer service.You will be the primary point of contact for guests and will work closely with ownership and local vendors to ensure smooth operations and excellent guest satisfaction.Key Responsibilities:Manage guest communication across Airbnb and other booking platforms (before, during, and after stays)Operate and manage listings using HostawayOptimize nightly pricing and occupancy using PriceLabsCoordinate check-ins, check-outs, and guest instructionsHandle guest issues, complaints, and service recovery professionallyMonitor reviews and implement strategies to maintain high ratingsUpdate listings, house rules, and automated messages as neededCommunicate with cleaners, maintenance, and local contacts when issues ariseEnsure calendar accuracy and prevent double bookingsTrack and report key performance metrics (occupancy, ADR, reviews.Required Experience & Skills:3+ years of experience managing short-term rentals or Airbnb propertiesHands-on experience with Airbnb, Hostaway, PriceLabs and / or VRBOExcellent written English communication skillsStrong customer service mindset and problem-solving abilityAbility to manage multiple properties simultaneouslyOrganized, detail-oriented, and proactiveReliable internet and professional remote work setupAbility to work full-time EST hoursPreferred Qualifications:Experience managing 10+ short-term rental unitsFamiliarity with U.S. guests and expectationsExperience handling escalated guest situationsKnowledge of automation, templates, and SOPs for STR operationsOriginally posted on Himalayas