Business Product Manager – Partner Web & CMS

Role purposeOwn the direction, prioritisation, and outcomes for a partner‑facing web proposition, operating within a performance‑based commercial model.You are responsible for bringing together partner needs, user experience, commercial drivers, and technical constraints into a coherent product shape — and for continuously evolving that shape through delivery, learning, and iteration.The focus is on delivering a high‑quality partner experience while ensuring solutions are repeatable and sustainable, strengthening CMS and platform capabilities through real‑world use rather than one‑off or fragile builds.Key responsibilitiesEnd‑to‑end product ownershipOwn the partner web product end‑to‑end, from discovery through delivery and optimisationDefine and maintain a clear product direction and prioritised roadmap aligned to partner outcomesBalance partner requirements, user impact, business value, delivery feasibility, and long‑term sustainabilityShaping CMS and platform usageShape how CMS and platform capabilities are used to support partner needs, including content models, workflows, roles and permissions, and publishing governanceEnsure clear separation between partner‑specific configuration and reusable core capabilityWork closely with Capability Owners and Engineering teams to identify where partner delivery exposes gaps, constraints, or improvement opportunities in existing capabilitiesDelivery enablement & product shapingWork closely with engineering teams, delivery Product Owners, and design to shape problems, define outcomes, and prioritise workStay actively involved throughout delivery, refining scope and making trade‑offs as learning and constraints emergeProvide clear product intent and direction without owning every ticket or backlog itemStakeholder & partner leadershipAct as a credible senior interface with partner stakeholders on priorities, progress, risks, and trade‑offsAlign internal teams across capability, engineering, and commercial stakeholders around shared outcomesPerformance & optimisationDefine and track success metrics for the partner web propositionUse data and insight to guide prioritisation, iteration, and performance improvements over timeDecision‑making authorityOwns product‑level prioritisation and sequencing, and provides a strong, informed steer on trade‑offs affecting partner outcomes, delivery pace, and long‑term sustainabilityMakes clear recommendations to the Business Line Owner on initiatives that materially affect performance, scope, or delivery approachActs as the primary escalation point for cross‑team conflicts relating to scope, prioritisation, or product direction, ensuring decisions are surfaced with clear options and implicationsSuccess measures A clear, coherent partner web product delivering measurable performance outcomesHigh‑quality partner experiences delivered without reliance on bespoke or fragile solutionsCMS and platform capabilities strengthened through partner delivery, not weakenedClear differentiation maintained between partner‑specific configuration and reusable capabilityStrong cross‑functional alignment and predictable progress against agreed prioritiesSkills & experienceSignificant experience owning outcomes in a B2B product‑led roleProven ability to work hands‑on with delivery teams to shape problems, priorities, and trade‑offsExperience with CMS‑driven products, platform‑based web propositions, or configurable / white‑label style offeringsStrong product judgement and curiosity: comfortable exploring user, partner, and market needs where the solution is not already definedAble to translate insight into practical product decisions rather than theoretical strategyConfident operating with external partners and senior internal stakeholdersCommercially minded, with experience defining and using KPIs to guide decisionsOriginally posted on Himalayas