Call Center Agent

**Pay:** $19\.50 per hour **Needed Coverage**: Morning hours, Afternoon hours, Overnight hours **Job description**: *Join the LEC Team where connection, fun, and flexibility meet great customer service!* Leading Edge Connections, LLC is a full\-service **contact center** built around people and performance. Our teams thrive on collaboration, innovation, and heart, because great results come from **great people**. Do you love helping others, problem solving, and maybe, have a passion for boating and the sea? Then let's get to the details! **Day\-to\-Day Project Tasks:** * Support customers via CRM tools. * Help boaters by geo\-locating them, problem solving, and dispatching the appropriate solution * Accurately document interactions and **follow up** on open issues. * Identify **trends or recurring issues** and share insights with the team. * Deliver quick, thoughtful, and empathetic resolutions **What We’re Looking For:** * Previous **CRM experience required** * Strong typing, multitasking, and communication skills. * Confident, positive, team\-oriented attitude and a love for helping people. If you’re ready to join a team that values energy, excellence, and connection, **apply today and let’s make great customer experiences together!** **Qualifications:** * 1\-3 years call center experience required * Technical experience strongly preferred, experience in current CRMs * Ability to type ***30 wpm with 90%*** accuracy or above consistently * Strong messaging communication skills, active listening abilities * Ability to work independently and utilize resources to resolve customer issues * Great understanding of text and chat acronyms * Have excellent grammar, but also know when to use the lingo * Committed to meeting client metrics \& goals/ability to implement actions for improvement ***· Must have a High School Diploma or equivalent*** **Responsibilities** * Express genuine empathy and concern for your customers' issues and address as if they were your own * Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or account information * Ability to identify high\-risk customer situations and escalate appropriately without hesitation * Able to keep up with multiple CRM systems at a time * Accurately document all required information and call details in the system * Respond to and resolve open issues in an appropriate timeframe * Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management * Ability to multi\-task using multiple systems * Skillfully change from one task to another without loss of efficiency or composure * Be available at your desk, maintaining punctuality and fulfillment of hours selected * Remain positive and professional in all customer interactions * Flexibility to cross train as requested **Job Type:** \-1099 Independent Contractor **Paid Training** Experience level: * 1\-3 years Benefits: * Remo