Partnership Lead

WHAT YOU'LL DOLead and coordinate the work of two operational teams within the partnerships function, ensuring clear ownership, accountability, execution quality, and continuous process improvementDrive the onboarding of PSP companies onto processing channels brought in by the business development team - from first contact through to live transactionsBuild, maintain, and scale integrations with new and existing partners, ensuring smooth technical and commercial setup processesOwn and oversee a portfolio of merchant accounts across multiple partner channels - monitor performance, identify risks, and drive resolutionMaintain and continuously improve the partner risk register, proactively managing compliance, IPS, acquirer, and operational risksOversee merchant account infrastructure, including volume limits, transactional activity, statuses, and operational historyReview, negotiate, and optimize commercial terms including processing rates, settlements, rolling reserves, and depositsManage incoming partner-related requests across compliance, IPS, operational, and acquirer matters - ensuring timely coordination and resolutionResolve settlement delays, operational escalations, and debt-related issues directly with partnersIdentify opportunities to scale partner capacity, improve operational efficiency, and optimize existing payment solutionsCollaborate closely with Business Development, Routing, Compliance, Finance, and Operations teams to support sustainable partner growth and operational stabilityContribute to the development and standardization of internal partnership processes, reporting, and operational controls WHAT YOU NEED TO SUCCEED IN THIS ROLEPrevious leadership experience within partnerships, account management, operations, or payment infrastructure teamsProven ability to lead and coordinate multiple teams in a fast-paced fintech, acquiring, or payment infrastructure environmentAt least 4+ years of experience in account management, partner success, onboarding, or partnership operations within a PSP, acquirer, payment gateway, or payment infrastructure companyStrong understanding of payment processing, including approval rates, acquiring flows, settlements, risk management, and compliance frameworksHands-on experience managing merchant accounts and PSP relationships with a deep understanding of how the payments ecosystem operatesStrong operational mindset with the ability to manage multiple priorities, resolve escalations, and improve complex workflowsComfortable working with operational dashboards and data; confident Excel skills are required, experience with BI or operational analytics tools is a plusOwnership-driven approach - able to proactively identify issues, make decisions, and drive solutions independentlyStrong communication and stakeholder management skills, with the ability to work effectively across technical, operational, commercial, and external partner teamsFluent russian and strong English communication skillsWHAT WE OFFERAn opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us Work with coworkers who are passionate about their businessCompensation that will fully correspond to the competence and knowledge, with yearly performance reviewsThe opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employeesRemote type of work Health insurance coverage 20 days of vacation time; bank holidays; sick leaves; additional birthday day off. You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/cultureOriginally posted on Himalayas