EDI Coordinator

**Department:** Data Services **Location:** Plano, TX; New Orleans, LA; Columbia, SC; Indianapolis, IN; Remote **Reports To**: Director, EDI **Job Summary** The EDI Coordinator is the entry point into the EDI job family at Selerix. This role provides the coordination and communication backbone that keeps the EDI team’s work moving—supporting carrier outreach, monitoring file transmissions, maintaining documentation, and ensuring that analysts have what they need to build and maintain client files without delay or dropped context. This is a learning role. The EDI Coordinator is not yet independently building EDI files—that comes with the Analyst level—but they are developing the foundational knowledge, habits, and relationships that make a great EDI professional. The role is the first step in a well\-defined career path toward the EDI Analyst, Senior EDI Analyst, and Lead EDI Analyst levels. The Coordinator is the connective tissue between clients, carriers, CSMs, and the EDI analysts who own the technical work. That connectivity has real value—and real accountability. When handoffs fail, client relationships and carrier integrations pay the price. **Key Responsibilities** **Transmission Monitoring \& Escalation** * Monitor EDI file transmissions daily against expected schedules; identify delays, failures, or missing acknowledgments * Escalate errors to the assigned EDI Analyst with sufficient context—file name, carrier, error type, timing, and any relevant history * Maintain a log of open transmission issues; track status and resolution with no gaps in documentation * Learn to interpret transmission reports and carrier acknowledgment codes as part of the development pathway toward independent troubleshooting **Carrier Communication \& Outreach** * Manage routine carrier outreach on assigned accounts under the direction of the EDI Analyst—setup confirmations, test file acknowledgments, and basic coordination * Document all carrier communication in the system of record; ensure the assigned analyst is always current on carrier status * Flag carrier communication gaps, non\-responses, or spec changes to the assigned analyst immediately; do not let carrier silence sit **Documentation \& File Maintenance** * Maintain accurate documentation of EDI file specifications, carrier preferences, and client\-specific requirements for assigned accounts * Update documentation promptly when specs change; documentation should be current enough that another team member could step in without losing context * Support the assigned analyst in keeping the file setup tracker current through the implementation and go\-live process **Process Support \& Learning** * Support EDI Analysts with defined tasks during busy periods—this is not cleanup work; it is how skills are built * Ask questions that go beyond task completion; understand why the process works the way it does, not just how to execute it * Actively pursue EDI fundamentals through