E-Commerce Generalist (for Shopify Brand)

ABOUT US Pomelo places the best offshore talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from their home countries, while gaining exposure into how the world’s top companies operate. ABOUT THE ROLE We're looking for a driven eCommerce Generalist to become the operational backbone of our client's digital commerce team. You'll sit at the intersection of marketing execution, project coordination, and customer experience — deploying Klaviyo campaigns, keeping the campaign calendar humming, managing our Notion workflow board, and ensuring our Shopify storefront stays merchandised and optimized.This is a high-ownership, full-time role ideal for someone who loves both the craft of email marketing and the discipline of project management. You thrive in fast-moving environments, communicate proactively, and take pride in flawless execution. To succeed in this role, you *must* have deep experience with Shopify, Klaviyo, and Notion. KEY RESPONSIBILITIES Email & SMS Campaign ExecutionBuild, QA, schedule, and deploy email and SMS campaigns in Klaviyo across promotional,transactional, and lifecycle sends.Segment audiences accurately, apply A/B test logic, and verify links, copy, and creativebefore every send.Monitor deliverability, open rates, click-through rates, and revenue per send; flag issuesand optimize in real time.Campaign Calendar ManagementOwn and maintain the master email/SMS calendar, ensuring all campaigns are briefed,built, and scheduled on time.Coordinate with marketing leadership to align campaign cadence with promotions, productlaunches, and seasonality.Proactively surface conflicts, gaps, or opportunities in the send calendar and recommendadjustments.Notion Campaign Board & Creative TrafficManage the team's Notion board for email campaigns — create briefs, track status, and keep all assets organized.Act as the traffic manager between copywriters and designers: assign tasks, manage deadlines, and consolidate feedback rounds.Ensure creative assets arrive on time and meet brand and technical specifications before entering production.Customer Service Escalation HandlingServe as the eCommerce escalation point for complex customer issues raised by thesupport team (order errors, promotions, loyalty, etc.).Diagnose root causes, coordinate resolutions with relevant stakeholders, and close theloop with the customer-facing team.Document recurring issues and recommend systemic fixes to reduce escalation volumeover time.Shopify Merchandising & OperationsExecute day-to-day Shopify tasks: create and manage discount codes, update productlistings, and configure collections.Audit the storefront regularly to catch broken links, incorrect pricing, or out-of-stock issues,resolving or escalating promptly.Support promotional event setup (flash sales, bundles, BOGO offers) with accurate Shopifyconfiguration.eCommerce Project ManagementCoordinate cross-functional eCommerce campaigns end-to-end — aligning copy, design,dev, and marketing stakeholders.Build and maintain project timelines, keep stakeholders informed of progress, and escalateblockers early.Document processes, maintain SOPs, and identify opportunities to improve team efficiencyand campaign quality. QUALIFICATIONSBachelor’s degree in a relevant fieldMUST-HAVE: 3+ years of experience with Shopify, Klaviyo, and NotionProfessional fluency in English with top-tier written, reading, and speaking skillsOutstanding project management, organizational and problem-solving skills, and attention to detailPermanent access to a computer with reliable and high-speed Internet connectionAbility to work in US Pacific Time, Monday to Friday (40 hours per week)Previous experience working the overnight/graveyard shiftNice-to-have:• Familiarity with email deliverability best practices and list health management.Experience with basic HTML/CSS for email template edits.Exposure to eCommerce analytics tools (Google Analytics 4, Triple Whale, Northbeam, etc.).Background in DTC (direct-to-consumer) or high-growth eCommerce brands.Experience coordinating with creative agencies or freelance copy/design resources. BENEFITSCompetitive pay, always in US dollarsWork remotely from the comfort of your homeHealth & wellness benefitPaid holidays and time offPerformance and referral bonusesGlobal exposure to the world’s best companiesOriginally posted on Himalayas