Product Director EdTech Digital Learning

Intro The organisation has reached an important inflection point. It has built a proven product, established strong market traction, and is entering its next phase of growth. The challenge is no longer proving the model. The challenge is scaling it without compromising quality. That is what this role is for. We are looking for a Product Director who thrives on building operational systems that enable exceptional products to scale. This is not a traditional product management role. It is a leadership opportunity for someone who thinks in systems, has exceptionally high standards, moves with pace, and sees AI as fundamental to how modern organisations should operate. Role Overview Reporting directly to senior leadership, the Product Director will lead the Product Development function responsible for the operational product layer supporting a rapidly growing programme portfolio. You will transform strategic vision into scalable operating models, build the infrastructure that enables sustainable growth, and ensure products continue to improve as the organisation expands. Your work will directly influence quality, execution speed, commercial performance, and the overall customer experience. This is a leadership role with line management responsibility for Product Development team members while working closely alongside peers responsible for learner delivery, commercial operations, technology, marketing, and partner success. Why This Opportunity? Few organisations reach the point where the product works, demand is growing rapidly, and the next challenge becomes building the operational engine capable of supporting the next stage of expansion. This organisation is there now. The ambition is significant. Growth is planned and measurable. Success will depend on creating systems that allow more products to launch, more efficiently, while continually raising quality rather than compromising it. This role exists because operational excellence is becoming one of the organisation's greatest competitive advantages. If you enjoy solving difficult operational problems, building for scale rather than today's requirements, and creating systems that enable people to do their best work, this is an opportunity to have genuine organisational impact. What You'll Own The operational infrastructure supporting programme development, launch and continuous improvementProduct quality across the customer journey, ensuring every improvement raises standards rather than simply increasing speedOperational systems, tooling and AI enabled workflows that improve efficiency and scalabilityLaunch readiness by reducing friction, increasing repeatability and improving execution without sacrificing qualityCross functional operating rhythms that align Product, Technology, Delivery, Commercial and Marketing teamsOperational reporting, KPIs and decision making frameworks that support continuous improvementPrioritisation and execution across multiple initiatives, ensuring strategic objectives are translated into deliveryBuilding scalable operating models capable of supporting significant future growthDeveloping and leading the Product Development team while coaching individuals and creating a culture of continuous improvement What You Won't Own Strategic business direction, which is established by senior leadershipLearner facing delivery operations, which are led by a dedicated Learner Delivery DirectorAcademic content, curriculum design or subject matter expertiseInstead, your role is to ensure the operational systems supporting these functions are world class, scalable and continuously improving What Success Looks Like Within your first 30 days Develop a deep understanding of how programmes currently operate and where operational friction existsBuild strong working relationships across leadership and key cross functional teamsIdentify the highest leverage opportunities to improve quality, efficiency and scalabilityUnderstand how AI is currently being used and where it can create significantly greater valueDevelop an informed perspective on what excellent operational product delivery should look like Within your first 90 days Lead operational improvements that measurably improve launch readiness and executionIntroduce scalable operating practices that improve consistency across programmesPresent a prioritised roadmap for product operations, tooling and AI integrationBecome the trusted operational leader colleagues turn to when complex challenges ariseWithin your first 180 daysOperational performance is improving across measurable KPIsLaunches become faster, more repeatable and more predictableAI is embedded meaningfully into operational workflows rather than used as a standalone toolThe Product Development function is enabling the organisation to scale confidently without compromising qualitySenior leadership spends significantly less time resolving operational issues and more time focusing on strategic growth Requirements Who