Specialist, Complex Long Term Disability Claims

**Date:** Jun 26, 2026 **Primary Location:** Charlotte, NC, US **\#job\-location.job\-location\-inline { display:** inline; } **Company:** Lincoln Financial **Alternate Locations:** Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania); Work from Home **Work Arrangement:** **Remote :** Work at home employee residing outside of a commutable distance to an office location. **Relocation assistance:** is not available for this opportunity. **Requisition \#:** 75841 The Role at a Glance We are excited to bring on a highly motivated Specialist, Complex Long\-Term Disability (LTD) Claims to our claims organization. As an Complex LTD Claims Specialist, you will manage a workload of Complex Long\-Term Disability claims independently in accordance with established procedures and guidelines. You will be responsible for conducting initial and ongoing interviews with claimants, obtaining, and reviewing medical records and making timely and ethical claim determinations. Responsibilities will also include reviewing and handling the most complex claims, including those with complex diagnoses or other claim factors that involve deeper investigation to determine appropriate claim handling. If you enjoy working in a fast\-paced team environment, then please read on! What you'll be doing * Communicating with claimants, employers and various medical professionals through phone and e\-mail to gather information regarding Long Term Disability Claims and state and federal benefits when applicable. * Collaborating with fellow case managers, nurse case managers, vocational case managers, and consulting physicians to make appropriate, ethical, and timely claim determinations. * Reviewing complex medical records and effectively leveraging a variety of tools and resources to understand appropriate approval durations and future action planning throughout the life of the claim. * Providing exceptional customer service and proactively recognizing customer needs and areas of opportunity. What we’re looking for **Must\-haves:** * High School diploma or GED or minimum Associate degree in lieu of required experience. * 3\-5 years of Long Term Disability claims experience, regardless of degree. * Strong written and verbal communication skills. * Excellent organization skills with the ability to multi\-task. **Nice\-to\-haves:** Experience with disability and/or absence management. Application Deadline Applications will be accepted through April 1st , 2026, and posting may come down ealier due to applicant volume. What’s it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities t