Admissions Representative (Virtual)

**Job Summary:** We are seeking an organized and personable Admissions Representative (Virtual) to join our team! The Admissions Representative serves as the first point of contact for prospective students exploring their educational options. This role is responsible for guiding students through the admissions process, from inquiry to enrollment, while delivering high\-quality and personalized experience. Success in this position requires strong communication skills, attention to detail, and a student\-first mindset. The ideal candidate will be adaptable in both campus\-based and virtual admissions environments and possess a strong understanding of student engagement across multiple communication platforms. This position will focus on the potential student’s experience and work closely with other internal departments to ensure that the potential student’s experience is exceptional. **Core Responsibilities:** **1\. Student Engagement \& Communication** * Respond to inquiries from potential students via phone, email, text, and chat, providing detailed information about programs, campus locations, and the admissions process. * Provide an engaged, informative, and positive student experience on behalf of MTI. * Follow up with students during the enrollment process, including making outbound calls, handling inbound inquiries, and scheduling follow\-up appointments. * Serve as a liaison between students, faculty, and support services. **2\. Admissions Process \& Support** * Meet with prospective students to assess program interest and career goals. * Facilitate student meetings with the Financial Aid department or Student Accounts. * Administer admissions assessments and collect supporting documents to determine eligibility for program acceptance. **3\. Professionalism \& Institutional Representation** * Maintain a professional attitude and manner that reflects MTI’s high standards and a commitment to shaping student futures. * Adhere to company policies, procedures, and dress code. * Ensure all work activities comply with federal regulations and internal compliance standards. **4\. Internal Communication \& Collaboration** * Keep informed of departmental activities, including enrollment projections and upcoming start dates. * Provide relevant updates to the Director of Admissions and Campus President regarding trends, potential challenges, and key insights. **5\. Problem Solving \& Student\-Centered Focus** * Demonstrate strong problem\-solving skills and ensure a positive experience for both current and prospective students throughout the admissions journey. **6\. Virtual \& Cross\-Campus Enrollment Support** * Drive enrollments across all campuses through a consistent, high\-quality admissions experience, whether conducted in person or virtually. * Support programs and campuses with lower conversion rates by increasing outreach, engagement, and follow\-up efforts. * Re\-engage aged leads and inactive inquiries to recover missed enrollment op