Call Center Agent (Canada)

This is a remote position.The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.2. Identify the needs of the client and find a solution to them.3. Answering inbound calls, converting them to leads, and later to towing jobs.WORK CONDITION1. Full Time Remote2. Pacific Time Zone3. Weekly Payout4. Salary ($ 12.00 USD/hr + bonus/incentives)5. Shift-based — in a Call Center that works 24/7. Requirements1.Computer SpecificationsMinimum Intel SpecsProcessor: Core i7 8th generation (and above)Core i5 10th generation (and above)RAM: Minimum of 12 GBStorage: 128 GB SSD or higherGraphics: 2 GB graphics memoryMinimum AMD SpecsProcessor: AMD Ryzen 5,7,9 (Minimum series 3600)RAM: Minimum of 12 GBStorage: 128 GB SSD or higherGraphics: 2 GB graphics memoryMacintosh SpecsProcessor: Core i7/ i5 / M1/ M2RAM: Minimum of 12 GBStorage: 128 GB SSD or higherGraphics: 2 GB graphics memory2.Main Internet Speed RequirementJitter: below 10msLatency: below 160msUpload: more than 25mbpsDownload more than 40 mbpsUsing internet speedtest:VoIP Speed Test | 8x8//Aircall’s VoIP Speed Test | Aircall//VoIP Speed Test: Check Your Network Reliability (getvoip.com)3.Power BackupA reliable power backup that could sustain a minimum of 8 hours (full shift)Examples:Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)4.Internet Backup(Secondary internet)Jitter: below 10msLatency: below 160msUpload: minimum of 25mbpsDownload: minimum of 25mbpsPower and Internet Backup is aMUST. Originally posted on Himalayas