TECHNICAL SUPPORT ASSOC I

**Job Summary**TECHNICAL SUPPORT ASSOCIATE I \- $22/HOUR GLOBAL PROCESSING SYSTEMS – La Verne, CA Benefits: ● Health insurance ● Life insurance ● Vision insurance ● Dental insurance ● Paid Holidays ● PTO ● 401K This is a FULL TIME, M\-F, position at Global Processing Systems, Inc, located in our LA VERNE, CA office. **NO REMOTE WORK**! MUST HAVE MINIMUM OF 1 YEAR EXECUTIVE PERSONAL ASSISTANT EXPERIENCE. FAMILY ASSISTANTS NOT APPLICABLE. $22/HOUR. About Global Processing Systems, Inc. Global Processing Systems (GPS) is and has been a leading merchant services provider since 2003, headquartered in La Verne, CA. At GPS, we specialize in creating personalized payment processing solutions that are perfectly suited to our clients’ individual requirements. With a wide range of products and services all in one place, along with top\-notch technical support and customer service, we are proud to offer the best in the industry. We have been a successful business for 23 years**.** **Job Summary** We are seeking an energetic, organized technical support associate to join our team. The ideal candidate will possess strong computer literacy and be adept at managing various tasks (ie troubleshooting equipment, customer service etc..) Primary duties and responsibilities (include but are not limited to): · Provide technical support to merchants, customers, and internal teams regarding credit card processing systems, payment terminals, software, and related services.· Troubleshoot and resolve issues involving payment transactions, card readers, POS systems, gateways, virtual terminals, and merchant accounts.· Assist customers with setup, configuration, and maintenance of payment processing equipment and software.· Diagnose transaction errors, declined payments, connectivity issues, settlement problems, and integration\-related concerns.· Guide users through troubleshooting steps and provide clear technical instructions by phone or email. · Monitor support tickets and ensure timely resolution while maintaining accurate documentation of incidents and solutions.· Assist with software updates, system configurations, and product enhancements.· Collaborate with sales, operations, and development teams to improve customer experience and system reliability.· Provide excellent customer service while maintaining professionalism and effective communication. **Common Technical Skills Required** · Experience troubleshooting POS systems and payment terminals. · Knowledge of credit card processing workflows (authorization, capture, settlement). · Understanding of networking basics (Wi\-Fi, TCP/IP, routers, firewalls). Qualifications: · Previous experience in technical support, help desk, payment processing, POS support, or customer service roles preferred.· Knowledge of credit card processing systems, payment terminals, merchant services, and transaction workflows.· Strong troubleshooting skills with the ability to identify and resolve hardware, software, and c