Seasonal Customer Support Representative

Who We AreGreat Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms.We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.What We BuildOur products—Eureka Math and Eureka Math², Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELA—are trusted by thousands of schools and districts nationwide.Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.Wit & Wisdom® and Arts & Letters ELA™ anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes® complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.Where We’re HeadedGreat Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support.Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale. Job PurposeThe Seasonal Customer Support Representative must have a positive attitude and a passion for delivering effective service to all customers. This entry-level position reports to the Customer Support Team Supervisor and is a member of the Great Minds Operations Team. This position is remote and will be responsible for handling inbound calls along with a variety of customer inquiries, pre- and post-sales support, and providing overall customer satisfaction. The ideal candidate should be comfortable navigating multiple software platforms simultaneously, able to quickly grasp new concepts, and be able to work efficiently in a remote team setting. ResponsibilitiesWorks collaboratively with Operations and Sales teams as well as other members of the Customer Support TeamAssists customers via incoming calls, voicemails, emails, and web inquiries regarding print product offerings, order placement, and shipping/receiving of materialsRoutes inquiries to the appropriate Great Minds team(s) for assistanceAssists the team with various administrative tasks, including data collection and reportingPractices consistent and concise communication with both customers and internal contactsKeeps clear and meticulous records of customer interactions through the organization’s Customer Relationship Management (CRM) toolAssists in CRM data validation and managementTracks orders through various stages of fulfillmentRequirementsRequirements1-3 years of experience in a customer service-related fieldSelf-motivated with excellent creative and proactive problem-solving skillsStrong interpersonal skills with the ability to navigate difficult conversations professionallyWillingness to learn about company products and policies to better assist customersAbility to work in a fast-paced environment while managing multiple tasks and demandsExcellent communication, organization, and time-management skillsHighly proficient with Microsoft Office 365 (Outlook, Word, Excel)Experience utilizing Salesforce or other CRM software (preferred)Ability to work remotely in a professional and secure environmentMust have consistent high-speed internet accessMust supply your own equipment (Chromebooks or tablets are not systems-compatible)Required EducationHigh school diploma or equivalentStatusTemporaryJune – September 2026LocationRemoteThe expected hourly range for this position is $21.50-$23.00, however the offered salarymay be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations. The base salary is not inclusive of benefits or other incentives.A cover letter and resume are required to be considered for this position.New employees will be required to successfully complete a background check.Any communication to applicants relating to the Great Minds