Trial Experience Specialist - Sales

About usHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our peopleWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our impactEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.Learn more about us on our YouTube Channel or Blog Postsgohighlevel.comOur Blog Has a New HomeWe’ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster.Who You Are:You are searching for your opportunity to impact the experience of SaaS prospects at the very start of their customer journey. You thrive on sparking interest and guiding potential customers toward the value of the HighLevel platform before they even begin their trial. Your strategic and creative thinking skills allow you to identify and connect with the right prospects, whether they come to us or we reach out to them. You’re comfortable running engaging software demos, answering pre-trial questions, and inspiring prospects to take the next step. You flourish in our dynamic, performance-based atmosphere that gives you autonomy to work independently while collaborating closely with other teams. Tie it all together with an “all hands on deck” attitude, excellent communication, and strong time management skills — and this is the job for you.To be successful in this role, you will demonstrate best-in-class service and be a subject matter expert on how HighLevel can solve a prospect’s business challenges. You will have experience working in a high-performance, high-accountability environment, are comfortable switching gears quickly, and are passionate about helping people discover the right solutions. Your excellent communication skills and working knowledge of the SaaS/marketing landscape will serve you well.What You'll Be Doing:Identify, engage and nurture new customer relationships Align solutions to the customer’s goals, needs and objectivesDevelop strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversionLearn, understand, and be able to articulate and showcase the Value Proposition (i.e. Capture, Nurture, Close) of the HighLevel platform to impact trial to paid metrics Conduct consultative trial engagement efforts for HighLevel’s sales process (via Zoom)Engage through additional communication channels such as phone, SMS, email, ticketed & live Zoom support driving them to the best trial experience for their business with the end goal to get them to become a paying clientCollaborate with customers and cross-functional teams to identify compelling solutionsExercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practicesProvide technical support to customers, if needed (during trial period, the more engagement opportunities, the more opportunities for conversions)Other duties may be assigned and/or modified as business needs dictateWhat You'll Bring:Bachelor’s Degree or equivalent SaaS experience is strongly preferred 0-2 Years of previous customer service experience or a relevant role - even better if you’ve been in a Sales Development or Technical Sales roleA strong technical aptitude to help our users succeed with the HighLevel softwareExperience with technical documentation and presentation skills preferredWorking knowledge of topics such as CRM, Marketing Automation tools, Social Media Management, Social Media Advertising, Website/Funnel Building, and SEOExperience working with and or ability to learn the use of various CRM platforms and communication systemsWorking knowledge of