MID Account Management Support Specialist

**MID Account Management Support Specialist** --------------------------------------------- Remote \- Illinois **Job ID** JR0148755 **Category** Client Relationship, Customer Service \& Relations **Post Date** Jun. 17, 2026 McKesson is an impact\-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well\-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. The Account Management Support Specialist plays a critical internal support role within the Medically Integrated Dispensing (MID) organization. This position partners closely with MID Account Managers and cross‑functional internal teams to help ensure high‑quality service delivery, operational execution, and issue resolution across assigned accounts. Rather than serving as the primary business owner or customer lead, this role focuses on internal coordination, analysis, and support activities that enable Account Managers to successfully manage customer relationships and achieve strategic and operational objectives. The role acts as a central triage, analytics, and enablement resource, supporting account planning, issue resolution, reporting, and ongoing optimization efforts. This position works collaboratively with Account Managers, Account Executives, Optimization Consultants, Clinical Specialists, Implementation Teams, and GPO partners to support consistent service levels, operational continuity, and business insight delivery. **Key Responsibilities** **Account Management Enablement \& Support** * Provide ongoing operational, analytical, and coordination support to assigned MID Account Managers. * Support the execution of account strategies, value‑add initiatives, and internal account plans. * Assist with account prioritization, tracking of initiatives, and monitoring progress against defined objectives. * Serve as an internal escalation and triage point for account‑related issues, coordinating resolution across internal teams. * Prepare internal summaries, SOPs, reference materials, and documentation to support account execution. **Issue Triage \& Operational Coordination** * Track, document, and coordinate resolution of account issues across internal teams through to closure. * Support development and maintenance of internal issue‑tracking and reporting tools. * Help set realistic internal expectations related to timelines, dependencies, and support requirements. * Identify recurring issues or operational gaps and escalate trends with recommended corrective actions. **Business Insights \& Financial S