Call Center Representative (Remote Contract)

We are seeking a Call Center Representative who is ready to Amp Up their career at an organization that combines your passion and performance to shape a better world. Amplifon’s recognition as a Top Employer 2025 across Europe, the United States, Canada, and New Zealand by the Top Employers Institute demonstrates the close tie between our purpose – helping people rediscover all the emotions of sound – and the success employees can experience here.As a Call Center Representative, you will be the first point of contact for clients, supporting clinic functionality by managing inbound and outbound calls to schedule appointments and assist with inquiries. This role reports directly to the National Call Center Supervisor and plays a key part in delivering exceptional customer experiences.Contract Role: This is a 6‑month remote position with the potential to convert to a full‑time role based on business needs. While fully remote, the ideal candidate will be based in the greater Vancouver, BC area to support collaboration with team members located in the region.Key Responsibilities:Assist clients in selecting conveniently located Amplifon clinics and booking hearing tests or product maintenance.Manage inbound and outbound calls, emails, and other marketing-driven contacts.Follow pre-defined scripts in English while addressing consumer inquiries.Support marketing initiatives such as open houses, seminars, and campaigns.Maintain accurate client records and foster strong relationships with internal and external stakeholders.Provide additional support as needed, including reception, administrative tasks, and basic invoicing.Qualifications in this role include, but are not limited to:High school diploma or post-secondary studies.Minimum 1 year of call center experience in inbound/outbound or electronic correspondence environments.Experience in sales, marketing, or healthcare is an asset.Intermediate proficiency in Microsoft Office Suite.Excellent verbal and written communication skills in English. Preferred Experience and Skills:Strong interpersonal skills for effective collaboration with clients and colleagues.Problem-solving and organizational abilities.Proactive approach and ability to maintain professionalism.Fluency in a second language is considered an asset.What We Offer$20-$21 per hourRegular full-time hours, Mon-FriContinuous professional development opportunities, training and supportThis contract role does not currently offer benefitsAbout Us:For over 70 years, Amplifon has led the way in innovation and customer experience, helping millions with hearing loss. With over 130 clinics across Canada, we’ve developed a deep understanding of how to care for customer needs and we take pride in having a positive impact on every customers quality of life.Amplifon, based in Milan, Italy, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 25 countries worldwide. With diverse employees all over the world, fostering a culture of belonging allows us to deliver on our promise of helping millions of customers rediscover all the emotions of sound.In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2026" in Canada by the Top Employers Institute.Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.#AmplifonAmericas #AmpUpYourCareerOriginally posted on Himalayas