Customer Success Manager

Role OverviewJoin Rasa's Go-to-market team as a Customer Success Manager to establish strong, scalable customer relationships that drive adoption, retention, and expansion. This is a remote position, but we cannot hire anybody outside of the USA for this position.What You Will DoOwn a book of business of Rasa's enterprise customers, act as their primary point of contact, ensure customers onboard successfully, and drive business value realization across the customer lifecycle.Why It Might Be a FitYou'll make an impact on your team by identifying expansion opportunities, contributing to overall revenue growth, and maintaining accurate account health and renewal forecasting.RequirementsManaged a book of business and know how to run QBRs, onboardings, and renewalsExperience driving upsells and cross-sells, contributing to revenue growthHeld a technical role in the past or regularly worked in a customer-facing role with technical / IT stakeholdersWorked with large customers in a SaaS/technology contextExcellent interpersonal skills and ability to build lasting customer relationshipsCross-functional partnerships and ability to collaborate with internal and external stakeholdersBenefitsFlexible hoursDedicated remote budgetStipend for professional development6 paid education daysUnlimited PTOPaid sick leavePaid public holidaysMacBook and other techRegular remote team eventsAnnual company-wide offsiteHealth benefits401(k) contribution with up to 4% matchEquity optionsOriginally posted on Himalayas